Job Description

ESSENTIAL JOB FUNCTIONS:

• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.

• Responsible for supporting the Valet manager in all departmental initiatives, goals and objectives, training and process/procedure development.

• Responsibilities include valet car parking/retrieval and assisting valet cashier.

• Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio/visual components, and ensures the highest level of welcoming and promptness from staff.

• Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate.

• Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.

• Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.

• Maintains and review tracking and logging processes to measure and monitor productivity and capacity.

• Engages in and drives all aspects of leading employees, training, evaluating, coaching, counseling, recognition, team building and development team members.

• Drives a sense of urgency within team; ensures attendants run/jog to and from cars.

• Sets high personal standards for performance and encourages others to do the same.

• Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.

• Responsible for all aspects of the Customer Service Program to include performing internal spotlights and training on customer service initiatives.

• Responsible for managing the valet parking spaces.

• Responsible for the security of all guests’ vehicles while they are valet parked.

• Sets performance standards for staff.

• Ensures that all company, property, and departmental rules and regulations are adhered to.

• Ensures that all valet receipts, records, shift logs, and employee records jackets are maintained and properly handled.

• Ensures that new and veteran staff members are properly trained and that company mandated training is completed and updated as necessary.

• Responsible for providing fair and consistent supervision.

• Ensures that performance appraisals are done and that team members are rewarded and or disciplined as required.

• All other job duties as assigned.

QUALIFICATIONS:

• Must be at least 21 years of age.

• Valid Driver License.

• 5 years of safe driving record with no moving violations or traffic citations.

• Ability to drive all types of passenger vehicles with automatic or manual transmissions is preferred in a safe fashion.

• Must have exceptional customer service skills, leadership skills, and motivational skills.

• Must present a well-groomed appearance.

• Must be able to work any day of the week and any shift, including weekends and holidays.

• Must be able to get along with co-workers and work as a team.

• Must possess excellent communication skills, with the ability to express oneself in a professional, clear, and concise fashion.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION / EXPERIENCE:

• High School diploma or GED preferred

• Casino / Hotel experience preferred.

• Experience within an upscale hotel preferred.

• Supervisory experience in hospitality or service industry with a clear passion for service preferred.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending, reaching, and crouching

• Copying & writing of numbers

• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency.

• Work area is subject to variable temperatures.