Job Description

Parks and retrieves guest vehicles safely according to established policies and guest service standards.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Greets guests according to service standards.
• Explains Rivers Casino parking and retrieval procedure to ensure guest satisfaction.
• Responds to guest request for casino related information such as property amenities, special events and promotions.
• Strives to answer the valet phone within 3 rings and maintain professional telephone etiquette.
• Maintains proper storage and labeling of guest keys and tags.
• Opens and closes vehicle doors upon arrival and departure.
• Parks arriving vehicles and retrieves parked vehicles.
• Completes accident reports.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• One or more years of related experience or training preferred.
• Must have a valid driver’s license and driving record must meet driver eligibility requirements of Rivers Casino’s insurance policy.
• Able to drive vehicles with automatic or manual shift transmissions.
• Ability to communicate with team members and guests.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Must be able to sprint to/from vehicles.
• Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; sit, stand, walk and run.
• Occasionally must lift and/or move up to 25 pounds.
• Able to work with others while maintaining a positive and professional demeanor.