Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a part time 1st and 2nd shift position, with availability for 3-5 days a week, primarily Monday-Friday. This position is eligible for discounted downtown parking, DailyPay, free employee meals, hotel and restaurant discounts and more.

Greet and assist all guests who enter the valet motor lobby and/or main lobby. Ensure guest’s satisfaction by caring for guests’ luggage/items and parking guest’s vehicles. As a guest service ambassador you will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude, at all times.

ESSENTIAL FUNCTIONS

· Assist guests with any needs; specifically valet and bellman needs.

· Drive and park guest’s vehicles safely and in a timely manner.

· Perform any bell service needs that guests may request.

· Provide a safe working environment.

· Understand, follow and maintain AHC guest service standards.

· Inspect airlock and motor lobby to ensure area is always neat and clean.

· Monitor any valet parking department equipment (bell carts, bell stand etc.) and inform a manager or supervisor of any needed repairs.

· Attend departmental meetings.

· Follow AHC handbook policies and standard operating procedures.

· Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.

· Ensuring the quality and level of service that the General Manager, Parking Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.

· Reads or listens to Daily Beat.

· Reads and understands all memos that pertain to their department

· Uses other AHC hotels and staff as resources.

· Must be or become TIPS certified.

· Complete all daily responsibilities/cleaning task list.

· General knowledge of PMS

· Advanced knowledge of Grand Rapids/greater Grand Rapids area

· Ability to lift large parcels

· Ability to build guest relationships

DAILY RESPONSABILITIES

· Actively monitor motor lobby for guest’s arrival.

· Readily retrieve guest’s vehicles from the parking ramp.

· Ensure guest’s satisfaction upon arrival and departure.

· Maintain airlock and motor lobby cleanliness and overall deep cleaning.

· Follow our hotel green policies.

· Ensure trash/recyclables are taken out.

· Ensure the bell carts are vacuumed.

· Follow AHC guest service standards.

· Actively work with fellow valet staff, while following all departmental rules.

· Any other additional responsibilities that may be asked by General Manager, Parking Manager, Manager on Duty or Supervisor.

· Setting up guest amenities

· Conducting shoe shines

· Working with integrity

· Handling confidential guest information

QUALIFICATIONS

· Must be able to run, walk, and stand for upwards of 8 hours.

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

· Vehicle operator’s license

· Tips certification is preferred

EDUCATION and/or EXPERIENCE

· High school diploma or equivalent preferred

· related experience is preferred.