Job Description

Valet, RTL

(21354)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About this Role

To clean, supply and provide services for guest rooms, suites, guest corridors, garden borders as per the hotel standards, this is an outline and is not limited to the mentioned and may require adjustments in duty as the operation demands. To assist with Guest requests to ensure that guest satisfaction is maintained.

Key Duties and Responsibilities

• To attend duty on time in correct uniform and well groomed.
• Attend daily briefing at the beginning of each shift.
• Be fully trained on resort standards and procedures required to carry out daily tasks.
• To follow the resorts key control policy
• Proceed to HKP office to receive the task sheet for the day.
• Use and maintain all chemicals, supplies and equipment as per resort standards.
• Clean all guest corridors pertaining to the section, garden borders, empty ashtrays, ensure wet floors when raining
• Fill pantries with necessary par level of linen.
• Request the butler to open the rooms that need servicing .this will change when the key lock system in place
• Clean, replenish the linen in guest rooms as per resort standards.
• Inform Butler once rooms are completed for replenishing of supplies, this will also need to be adjusted as the valet will need to replace supplies it the room
• Clear and clean the pantry, empty garbage, bring down the soil linen .
• Prepare the “cleaning Service bag “for the next day.
• Carry out and complete daily task control sheet.
• Carry out and complete all daily assigned tasks as per resort standards.
• Report malfunctioning tools, incidents, and guest room issues correctly to supervisor as per resort standards.
• Report lost and found articles as per resort standards.
• Report in-room safe issues as per resort standards and policies.
• Report unusual guest behavior or activities as per resort standards.
• Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold.
• Follow resort health and safety policies and procedures.
• Attend training when required by the resort.
• Carry out any other job related duties when requested by your immediate Manager/HOD.
• Work as scheduled to a rotating roster will include morning shift, afternoon and evening shift and overnight shifts, this will also include weekends and public holidays

About You

• Strong interpersonal skills
• Organizational skills
• To be able to work unsupervised
• Ability to have a strong customer focus
• Physical capabilities to be able to do consistently do reasonable lifting, moving bending raising of arms, and be on your feet for majority of duty
• Strong communication skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.