Job Description

Valet Attendant (Guest Service Associate) – Gulf Shores, AL

Base Pay: $9.50 per hour, plus tips

Job Type: Full-time and Part-time

Schedule: AM, PM, overnight, weekday, weekend, and holiday shifts

Status: Non-Exempt

Life at PMC

Every day at PMC brings opportunities to make someone's day a little better. Whether you're welcoming a hotel guest after a long trip, helping a family get on their way, or supporting a teammate during a busy shift, your work makes a difference. We believe great service starts with great people, and we're committed to helping our team members develop their skills and explore opportunities to grow with us.

Why Join PMC?

• Digital Tipping: An opportunity to earn tips through our digital tipping experience!
• Daily Pay: Access a portion of your earned wages before payday!
• Training & Career Growth: We love to promote from within! We offer multiple training and development opportunities at every level of the organization.
• Fun, Fast-Paced Environment: No two shifts are exactly the same!

Essential Functions – What You'll Do

• Welcome guests and provide friendly, professional, and attentive service.
• Safely operate, park, and retrieve guests' vehicles.
• Use technology and point-of-sale systems to accurately log and track vehicles.
• Assist guests with bell services and luggage storage as needed.
• Follow all traffic safety, vehicle handling, key security, and company procedures.
• Inspect vehicles and accurately document existing damage and parking locations.
• Safeguard guest vehicles, keys, and property while in PMC's care.
• Answer guest questions, address concerns, and provide solutions in a professional manner.
• Maintain a clean, organized, and safe valet area.
• Communicate effectively with teammates, hotel staff, and guests to ensure a seamless guest experience.

What You'll Need

• Valid driver's license and an acceptable driving record based on PMC's established driving standards.
• Ability to safely operate and park a variety of vehicles.
• Strong customer service and communication skills.
• Professional, courteous, and positive demeanor.
• Dependable, punctual, and accountable work habits.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Previous customer service, hospitality, valet, or parking experience preferred.
• High school diploma or GED preferred.

Employment is contingent upon successful completion of a background check, conducted after a conditional offer of employment. Background information will be reviewed individually and in accordance with applicable law.

Skills

• Exceptional customer service and guest relations
• Strong verbal communication and interpersonal skills
• Safe and confident vehicle operation
• Attention to detail
• Time management and organization
• Multitasking and prioritization
• Teamwork and collaboration
• Problem-solving and conflict resolution
• Dependability and accountability
• Safety awareness and sound judgment
• Adaptability and flexibility
• Ability to maintain composure and professionalism under pressure

Physical Requirements & Work Environment

Ability to stand and walk for extended periods, run as needed, work outdoors in varying weather conditions, and safely enter and exit vehicles. May require bending, reaching, stooping, kneeling, climbing stairs, and lifting and carrying up to 50 pounds when assisting guests with luggage. Requires sufficient vision, hearing, balance, and coordination to safely perform essential job functions.

Reasonable accommodations will be considered and provided, as appropriate, to enable qualified individuals with disabilities to perform the essential functions of the position.

Benefits

Benefits are available after the applicable 11-month measurement period, in accordance with PMC's eligibility requirements and applicable plan terms.

Fair Chance Hiring

PMC considers qualified applicants with arrest or conviction records in accordance with applicable law, including the California Fair Chance Act and, where applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance. Criminal-history inquiries and checks occur after a conditional offer unless otherwise permitted or required by law.

For positions covered by the Los Angeles County Fair Chance Ordinance for Employers, material duties PMC reasonably believes may have a direct, adverse, and negative relationship to certain criminal history include safely operating guests’ vehicles; safeguarding keys, vehicles, and guest property; and interacting safely with guests and coworkers.

Equal Employment Opportunity & Reasonable Accommodation

Parking Management Company is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and associates and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on job-related qualifications, merit, and business needs.

PMC provides reasonable accommodations during the application process and employment as required by law. Contact [hr@parkingmgt.com] to request an accommodation. Requests do not require a particular form or specific terminology.