Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

DEPARTMENT: Laundry

JOB TITLE: Valet Laundry Attendant

REPORTS TO: Laundry Manager/Housekeeping Manager/Housekeeping Supervisor

SUPERVISES: n/a

PRIMARY OBJECTIVE OF POSITION:

Assure guest’s clothing and hotel uniforms are properly processed ensuring their cleanliness and crispness for guest and hotel colleagues use follow and maintain Langham Hotel’s high standards of quality.

RESPONSIBILITIES AND JOB DUTIES:

• Meet guest requests of laundry pick from rooms, bring to the valet area, have the cloths processed (either internally or using an outside vendor). The 2nd shift will return the clothing back to the guest room, leaving the items in the closet or otherwise instructed.
• Press or steam guest’s or colleague uniforms as needed using the equipment in the valet area.
• Wash guest’s or colleague’s uniforms as needed using the equipment in the valet area to the correct instructions as per the clothing’s label.
• Record, track and stamp guest’s or colleague’s uniforms using the valet tracking system of number of pieces per batch..
• Use of the equipment and dangerous chemicals in the valet laundry area which is inclusive of washers, dryers, shirt pressers, lazy suzies, flat pressers and uniform conveyor.
• Utilize and understand the hotel’s uniform tracking system to be able to retrieve and give uniforms to the correct colleague in a timely manner.
• Be able to clean rooms and public area
• Regular attendance in conformance with the standards, which may be established by Langham from time to time, is essential to the successful performance of this position.
• Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully support with the Hotel’s Shared Values for the safe and efficient operation of hotel facilities. Employees who violate the Hotel Shared Values will be subject to disciplinary action, up to and including termination of employment
• In slow season it is necessary to support in other areas such as housekeeping, public area, and room attendants.

• Respond to guest questions. Provide guest assistance, directions, and information as requested.

PHYSICAL DEMANDS:

Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy boxest. Requires walking or 90 - 95 % of workday.

Must be able to push / lift up to 50 lbs.

SPECIAL SKILLS REQUIRED:

• Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
• Ability to learn how to properly work with hazardous chemicals in accordance with company standards.
• Ability to read and write basic English in order to complete forms such as a room status report.
• Ability to organize and prioritized work, and meet deadlines.

EDUCATION REQUIRED:

Any combination of education and experience that provides the required knowledge, skills, and abilities. 8th grade education preferred.

EXPERIENCE REQUIRED:

Previous valet or laundry experience preferred.

LICENSES OR CERTIFICATES:

None needed.

SALARY:

$25.28 - $27.28

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/los-angeles/