Job Description

Under general supervision, this position provides valet and facility support services to patients and visitors of Greater Baltimore Medical Center (GBMC) to ensure exceptional service in an attentive, friendly, and efficient manner. Responsibilities include the intake, parking, and retrieval of vehicles in a safe and organized manner, as well as performing various garage and facility support functions such as customer service, cashiering, preparing bank deposits, handling cash, operating and maintaining revenue control equipment, completing reports, and opening and closing booths.

Education

• High School diploma or GED equivalent

Experience

• One year working experience, one year of driving experience

Knowledge, Skills, and Abilities

• Professional character with all patients, visitors, and staff
• Must be able to perform basic math and understanding of rates applicable to services
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
• Ability to operate equipment such as cash registers, revenue control equipment
• Knowledge of record-keeping procedures and practices
• Knowledge of personnel policies and procedures
• Written and communication skills, both in writing and verbally
• Excellent customer service skills
• Basic understanding of a computer

Licensures, Certifications

• Valid Driver’s license which must be maintained throughout employment
• CPR Certification within 90 days of employment that must be maintained throughout employment

Principal Duties and Responsibilities:

• Acknowledge, greet, and welcome patients/visitors
• Assists patients/visitors with valet needs
• Comply with traffic regulations to operate vehicles in a safe and courteous manner
• Clarifies parking rates and valet procedures to patients and visitors
• Daily collection and categorization of process parking ticket transactions
• Maintains safe and clean work environment by following standards and procedures
• Report any accidents to manager on duty
• Daily collection and categorization of process parking ticket transactions
• Support daily operations of the parking facility
• Perform cashiering function as needed
• Stock and maintain all revenue control equipment
• Prepare daily sales reports
• Assist customers in the use of automated revenue control equipment including ticket dispensers, pay stations, and exit station equipment

Physical Requirements

• Prolonged periods standing, sitting, and walking
• Occasionally lift or carry up to 25 pounds

Working Conditions

• Must be able to perform job duties in both indoor and outdoor environments, and under varying weather conditions such as heat, cold, rain, and snow.

Conditions of Employment

• As a condition of continued employment, employee must maintain current active status of all required licensures, competencies, and certifications

All Roles Must Demonstrate the GBMC Values:

GBMC Values

Value Description

Respect

• Treats others with fairness, kindness, and respect for personal dignity
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

• Demonstrates integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Uses GBMC materials, equipment, and resources appropriately

Results

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles

Pay Range

$17.13 - $21.69

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.