Job Description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Valet Coordinator (Guest Service Coordinator) – Ft. Myers, FL

Base Pay: $13.50 per hour, plus tips

Job Type: Full-time and Part-time

Schedule: AM, PM, overnight, weekday, weekend, and holiday shifts

Status: Non-Exempt

Life at PMC

Every day at PMC brings opportunities to make someone's day a little better. Whether you're welcoming a hotel guest after a long trip, helping a family get on their way, or supporting a teammate during a busy shift, your work makes a difference. We believe great service starts with great people, and we're committed to helping our team members develop their skills and explore opportunities to grow with us.

Why Join PMC?

• Digital Tipping: An opportunity to earn tips through our digital tipping experience!
• Daily Pay: Access a portion of your earned wages before payday!
• Training & Career Growth: We love to promote from within! We offer multiple training and development opportunities at every level of the organization.
• Fun, Fast-Paced Environment: No two shifts are exactly the same!

Essential Functions – What You'll Do

• Lead daily valet operations, coordinate vehicle flow, and assign team duties to ensure prompt, professional service.
• Welcome guests and set the example for friendly, attentive hospitality.
• Monitor vehicle retrieval times, adjust staffing assignments, and support attendants during peak periods.
• Safely operate, park, and retrieve guest vehicles as needed.
• Train and coach team members on service standards, vehicle handling, safety, and company procedures.
• Use technology and point-of-sale systems to accurately track vehicles, process payments, and support shift reconciliation.
• Ensure vehicle inspections, damage documentation, parking locations, and key storage are accurate and secure.
• Safeguard guest vehicles, keys, and property while in PMC's care.
• Resolve guest concerns professionally and escalate issues to management when needed.
• Assist with bell services and luggage storage as needed.
• Communicate with hotel staff, management, and teammates to coordinate service and shift handoffs.
• Monitor team attendance, appearance, and performance; communicate concerns to management.
• Maintain a clean, organized, and safe valet area, and promptly report incidents or hazards.

What You'll Need

• Valid driver's license and an acceptable driving record based on PMC's established driving standards.
• Ability to safely operate and park a variety of vehicles.
• Strong customer service, communication, and team leadership skills.
• Ability to assign tasks, coach employees, and maintain service standards.
• Sound judgment and the ability to resolve concerns calmly and professionally.
• Dependable, punctual, and accountable work habits.
• Ability to prioritize tasks and adapt to changing demands in a fast-paced environment.
• Comfort using vehicle tracking technology and point-of-sale systems.
• Previous valet, parking, or hospitality experience preferred.
• Previous supervisory or team lead experience preferred.
• High school diploma or GED preferred.

Employment is contingent upon successful completion of a background check, conducted after a conditional offer of employment. Background information will be reviewed individually and in accordance with applicable law.

Skills

• Team leadership, coaching, and training
• Customer service and guest relations
• Clear communication and interpersonal skills
• Valet operations and traffic flow coordination
• Safe and confident vehicle operation
• Task delegation and shift coordination
• Time management, organization, and prioritization
• Attention to detail and accurate recordkeeping
• Problem-solving and conflict resolution
• Teamwork and collaboration
• Safety awareness and sound judgment
• Dependability and accountability
• Composure and professionalism under pressure

Physical Requirements & Work Environment

Ability to stand and walk for extended periods, run as needed, work outdoors in varying weather conditions, and safely enter and exit vehicles. May require bending, reaching, stooping, kneeling, climbing stairs, and lifting and carrying up to 50 pounds when assisting guests with luggage. Requires sufficient vision, hearing, balance, and coordination to safely perform essential job functions.

Reasonable accommodations will be considered and provided, as appropriate, to enable qualified individuals with disabilities to perform the essential functions of the position.

Benefits

Benefits are available after the applicable 11-month measurement period, in accordance with PMC's eligibility requirements and applicable plan terms.

Fair Chance Hiring

PMC considers qualified applicants with arrest or conviction records in accordance with applicable law, including the California Fair Chance Act and, where applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance. Criminal-history inquiries and checks occur after a conditional offer unless otherwise permitted or required by law.

For positions covered by the Los Angeles County Fair Chance Ordinance for Employers, material duties PMC reasonably believes may have a direct, adverse, and negative relationship to certain criminal history include safely operating guests’ vehicles; safeguarding keys, vehicles, and guest property; and interacting safely with guests and coworkers.

Equal Employment Opportunity & Reasonable Accommodation

Parking Management Company is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and associates and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on job-related qualifications, merit, and business needs.

PMC provides reasonable accommodations during the application process and employment as required by law. Contact [hr@parkingmgt.com] to request an accommodation. Requests do not require a particular form or specific terminology.