Job Description

• Greeting all patrons and responding to their questions.

• Ensure the safety and security of guests and employees.

• Knowledge of all special events and promotions available to guests.

• Files guest’s keys and tickets systematically to ensure efficient retrieval of guest’s vehicles.

• Ensures files are properly maintained to reflect the location of all vehicles parked in the valet parking locations.

• Ensures Valet Attendants have completed parking tickets correctly.

• Maintains records of total cars parked and delivered by each attendant and overall totals for the day.

• Offers information to guests regarding directions, transportation, and Total Gold. Maintains a complete supply of brochures, valet tickets, office supplies and any other promotional information that the property is distributing.

• Assists in the coatroom based upon business levels.

• Responsible for assigned cash drawer and is accountable for such funds

• through audit and financial controls.

• Complies with all uniform and appearance guidelines.

• Adheres with all internal control procedures, Company policies and procedures.

• All other duties as assigned.

• Offer a warm and sincere greeting to all arriving and departing guest and visitor vehicles as they enter or exit parking areas.

• Maintain a basic knowledge of the hotel’s services, events, and layout to ensure guests are given complete and accurate information and directions as requested or required.

• Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information and /or directions as requested.

• Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.

• Maintain an alert, professional posture in the cashier booth when not actively engaged with a guest.

• Possess thorough knowledge of parking fee structures, special event/group discounted parking, monthly passes and all validation procedures.

• Skilled in establishing and maintaining effective working relationships with co-workers.

• Must present well-groomed professional appearance.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending, reaching, and crouching

• Copying & writing of numbers

• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency

• Work area is subject to variable temperatures.

• Valid Driver’s License

• Must be at least 21 years of age.

• High School diploma or equivalent required.

• Prior cashier/general office experience and customer contact experience is preferred.

• Must have strong customer service, written/verbal communication, interpersonal and organizational skills.

• Must be available to work a flexible schedule that includes nights, weekends, and holidays.

• Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

• HS diploma or GED.

• Casino/Hotel experience preferred.

• Experience within an upscale hotel preferred.

• Experience as a Bell Attendant, Valet or related hotel positions preferred.