Job Description

Join us at Accor, where life pulses with passion!

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and a vibrant guest experience.

As a Valet Attendant, your primary responsibility will be the safe and efficient parking and retrieval of guest vehicles. You will ensure each car is handled with care, while providing a smooth and professional arrival and departure experience. You will also greet guests, assist with luggage when required, and offer helpful local knowledge to enhance each stay. Your attention to detail and focus on safety will be essential in delivering a seamless valet service.

We pride ourselves on delivering warm, engaging and personalised service that reflects our commitment to excellence and guest satisfaction.

Hospitality is a work of heart. Join us and become a Heartist®.

• Safely park and retrieve guest vehicles in accordance with hotel procedures
• Provide a smooth and professional arrival and departure experience for guests
• Assist with guest luggage, including collection, delivery, and storage
• Greet and escort guests, offering friendly and helpful service at all times
• Maintain high attention to detail and ensure vehicles and guest property are handled with care
• Support the Concierge and Front Office team to deliver exceptional guest experiences
• Keep work areas clean, organised, and secure
• Follow all safety, security, and hotel policies and procedures

Qualifications

• Previous experience in a Front Office, Concierge, or customer service role preferred
• Valid driver’s licence with ability to drive manual and automatic vehicles
• Strong customer service skills with a focus on delivering exceptional guest experiences
• Excellent communication and interpersonal skills
• Good time management and attention to detail
• Strong knowledge of the local area and attractions
• Professional presentation and grooming standards
• Ability to work flexible hours, including weekends and public holidays

Additional Information

What is in it for you?

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
• Be part of a dynamic hotel environment with a supportive and fun team
• Recognition of service anniversaries and Accor Tenure Milestones.

We are unable to provide sponsorship, so full Australian working rights are required