Job Description

Hotel Burg is looking for an energetic, friendly, and service-oriented Valet/Bell Person to help create exceptional experiences for our guests from the moment they arrive.

Reporting to the Rooms Manager, this role is responsible for warmly welcoming guests, assisting with luggage, parking and retrieving vehicles, escorting guests to their rooms, and providing information about the hotel's services, amenities, and local attractions. The ideal candidate is friendly, professional, proactive, and passionate about delivering exceptional hospitality.

If you enjoy interacting with people and creating outstanding guest experiences, we'd love to hear from you!

Hotel Burg

At Hotel Burg, we believe in creating an atmosphere that feels like a second home and is enriched with the comforts of a country retreat. Discover unparalleled luxury at Hotel Burg, from our meticulously designed rooms to our one-of-a-kind roof top experience, as well as our one-of-a-kind Private Member Club. Immerse yourself in a lifestyle well lived.

What You'll Do:

Here are some of the tasks you'll be responsible for daily:

• Load and unload luggage, transport it to and from guest rooms, and assist with storage and retrieval.
• Assist with check-in/check-out procedures, answer guest inquiries, and address concerns.
• Provide directions to local attractions, offer information about hotel services, and help with transportation needs.
• Assist the front desk with check-in/check-out, guest requests, and general inquiries.
• Maintain the lobby and other public areas in a clean and organized manner.
• Maintain a professional appearance and demeanor, and provide friendly, courteous service.
• May include duties like assisting with transportation arrangements or making local recommendations.
• Valet parking guest vehicles
• Safely driving guests using the hotel’s private car to permitted locations

Minimum Requirements

• Knowledge of local attractions and services
• Ability to lift up to 75 lbs.
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organizational skills
• Ability to work as a team to deliver an exceptional guest experience
• Valid driver’s license
• Clean driving record
• Highschool diploma (preferred)

When You’re Here:

• Be prepared to accommodate varying schedules including nights, weekends, and holidays
• This position will require standing and moving for 90% of the time sometimes in varying temperatures.

What's In It For You

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to free virtual fitness classes and discounted in-person memberships.
• Gifted PTO on Day 1 + Paid Holidays
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company