Job Description

Valet Attendant Ilani Casino

Application Deadline: 5 June 2026

Department: Operations - Field(OPS001)

Employment Type: Full Time

Location: A30310400_1 COWLITZ WAY

Reporting To: Operations Manager

Compensation: $17.13 / hour

Position: Valet Attendant
Location: Ilani Casino
Pay: $17.13 an hour plus tips
Schedule: 7pm-3pm or 5pm to 1am (Shifts may vary)

The valet attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Valet works closely with fellow team members and the Assistant Shift Managers. We strive to ensure that quality and safety standards are met, at all times as well as adhering to state and local laws.

Key Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, park guest cars in applicable spaces, inspect vehicles for damage, report incidents and process vehicle claims
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Quickly retrieve vehicles for waiting guests, verify tickets, assist guests with loading luggage or personal items when necessary
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Immediately report any incidents or claims to Operations Manager
• Request and collect relevant fees for use of service
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary
• Communicate professionally at all times with guests, client, and teammates.
• Complete additional tasks as assigned during scheduled shift.

Skills, Knowledge and Expertise

• At least 18 years of age
• Valid driver’s license
• Ability to operate manual transmission vehicles (stick shift-required)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Acceptable driving record and motor vehicle report (MVR)
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
• 1 year previous valet experience preferred.

Benefits

Join our team and enjoy an outstanding benefits package, including:


(Full Time Only)

Generous Paid Time Off Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.