Job Description

Job Location Hotel Valencia Riverwalk - San Antonio, TX 78205 Position Type Full Time Salary Range $11.00 Job Shift Any

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate travelers, each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Providing warm and sincere customer service and ensuring guest satisfaction is met, delivering the best guest experience. Primarily assisting with parking and/or retrieving guest vehicles, providing directions, luggage assistance, and information about the hotel and San Antonio area.

Shift requirements:

• Looking for flexibility with morning or evening shifts.

ESSENTIAL DUTIES & FUNCTIONS

• Contribute positively to the team within the department
• Prepare for all guest requests
• Participating in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
• Being able to check arriving guests into the Oobeo valet application
• Complete other duties as assigned by Supervisor
• Greeting and engaging with guests whenever possible to ensure quality of service is upheld and recover their confidence in the hotel.
• Resolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriate.
• Unload baggage from vehicles and or taxis
• Open entrance doors for all guests
• Answer questions and offer information and assistance
• Ensure charges and posting are processed to secure revenue prior to a guest’s departure

• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions
• Return customer vehicles upon request in a timely fashion
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help
• Observe safety precautions always
• Escort incoming hotel guests to rooms and or partial escorts.
• Assist with transportation and handling of luggage.
• Offer information pertaining to available services and facilities of hotel, points of interest, directions, and dining options.
• Explain hotel amenities and features of rooms, such as radio operations, television, climate control, and how to place telephone calls.
• Inspect the guest’s rooms to ensure furnishings are in order and supplies are adequate upon guest escort.
• Deliver packages, luggage, and other guest belongings.
• Serve as alternate or additional valet, bellman, or doorman when required.
• Complete errands as requested by Valencia Services and other Hotel Valencia departments.
• To stay later than the scheduled shift if needed to assist parking cars and accommodating the guests

Physical Requirements

• Standing/Walking: constantly walking and running for varying length of time with little or no sitting
• Lifting/Carrying: packages and guests luggage weighing up to 50 lbs.
• Pushing/pulling bell carts weigh up to 100 lbs.

Working Environment

Exterior of hotel and occasional interior with exposure to weather conditions

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Qualifications

ESSENTIAL SKILLS AND QUALIFICATIONS

• Hotel Operations or Customer Service experience preferred
• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• High school or equivalent education required.
• Prefer hotel experience and background.
• TABC Certification
• Valid Driver’s License

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024