Job Description

Responsible for greeting guests and parking/retrieving guests passenger vehicles.

• Greets customer at Valet Porte-Cochere, may assist in transporting luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless guest service experience.

• Initiates and engages in conversations with guests on all services across the Council Bluffs properties including restaurants, entertainment, promotions and events.

• Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage.

• Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations for 7 Stars and Diamond players.

• Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. This includes, but is not limited to, driving shuttles.

• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

• Presents oneself as a credit to the Company and encourages others to do the same.

• Performs all other related and compatible duties as assigned.

• High school diploma or GED preferred.

• Must be at least 18 years of age and have a driving record that meets Company requirements.

• Valid state driver’s license required

• Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion.

• Must possess great interpersonal skills.

• Good oral and written communication skills, fluent and literate in English.

• Must be a self starter and motivator and capable of working at times without constant direction.

ADDITIONAL REQUIREMENTS

• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 80 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas.

• Ability to run up and down stairs.

• Must be able to listen and respond to visual and aural cues.

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.

• Must be flexible with schedule, including nights, weekends, and holidays as required.

• Must be able to work in a fast paced environment.

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.