Job Description

Park guest’s vehicle, bring guests vehicles down from garage, help guests with luggage, and drive guests to and from the oversize lot.

• Parks guest’s vehicles

• Proper and safe use of the man-lift

• Retrieves guest’s vehicle from parking garage and secure the guest’s vehicle

• Hangs keys on the keyboard on the proper hook

• Remove keys from the keyboard and properly match the valet ticket numbers

• Files valet tickets in the ticket rack provided

• Answer the phone professionally and courteously

• Maintains cleanliness of key booth

• Keeps the valet office door closed when absent from the office

• Drives guests with oversized vehicles to the employee lot and returns guests to their vehicles

• Allows no one to park outside the valet office without leaving his or her key with Valet

• Tickets guest vehicles and help them with luggage

• Move luggage and or call a bell person

• Pull luggage out of the luggage room for guests when bellmen is unavailable

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Ability to understand and comply with all Company and departmental rules and regulations, policies and procedures
• Ability to multi-task
• Ability to competently park a guest’s vehicle and competently bring down the guest’s vehicle
• Must have a positive attitude and good spirit
• High School diploma
• Valid driver’s license

ADDITIONAL REQUIREMENTS

• Constant direct contact with guests

• Fast paced work area that requires directing guests and answering guest questions

• Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects, high places, slippery surfaces and exposure to solvents/oils, fumes/odors, dirt/dust

• Work requires knowledge and use of electrical, mechanical and computer equipment and flame/heat generated devices

• Work may be performed with others, around others, with verbal contact and/or face-to-face contact

• Work may include shift work and be performed inside and outside

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.