Job Description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Valet Attendant

Salary: $13.00 per hour + Great Tips

Status: Full-Time / Part-Time

Shift: Swing Shift, including weekends, holidays, evenings, and high-volume event periods

MONARCH CASINO RESORT SPA

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Job Summary

The Valet Attendant is responsible for creating a welcoming first and last impression for guests by safely parking and retrieving vehicles in a professional, efficient, and courteous manner. This is a fast-paced, high-energy role that requires frequent running, standing, walking, bending, and working outdoors in varying weather conditions.

The ideal candidate is energetic, safety-minded, guest-focused, and able to move quickly while maintaining professionalism and care. Valet Attendants must be comfortable operating a variety of vehicles, communicating clearly with guests and team members, and supporting smooth traffic flow at the resort entrance.

Responsibilities

• Greet all guests promptly, warmly, and professionally upon arrival.
• Safely park and retrieve guest vehicles in a fast-paced valet environment.
• Run, walk, and move quickly between the valet area, vehicle staging areas, and parking locations throughout the shift.
• Open vehicle doors, assist guests with directions, and provide general resort information when needed.
• Maintain excellent guest service while managing multiple vehicle requests during peak business periods.
• Ensure accurate handling of valet tickets, keys, vehicle logs, and related documentation.
• Inspect vehicles for visible damage before parking and report concerns according to department procedures.
• Follow all company safety procedures while driving, parking, and retrieving vehicles.
• Maintain organized key control and protect guest property at all times.
• Assist with traffic flow at the entrance, including directing vehicles and keeping drive lanes clear.
• Communicate effectively with Valet, Bell, Security, Front Desk, and other departments to support guest service.
• Maintain cleanliness and order in valet staging, booth, and surrounding areas.
• Respond professionally to guest concerns and escalate issues to leadership when appropriate.
• Operate both automatic and manual transmission vehicles, if required by department standards.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Valid driver’s license required with a clean and acceptable driving record.
• Ability to safely operate a wide variety of guest vehicles.
• Previous valet, parking, hospitality, guest service, or driving experience preferred.
• Must be able to obtain and maintain any required licenses or certifications.
• Strong guest service, communication, and teamwork skills.
• Ability to work in a fast-paced environment with a sense of urgency.
• Ability to remain professional, courteous, and calm during high-volume periods.
• Must be dependable, punctual, and able to work flexible shifts, including weekends, holidays, evenings, and special events.
• Basic reading, writing, and verbal communication skills required.
• Ability to follow instructions, safety procedures, and department policies.

Physical Demands

This position is physically active and requires sustained movement throughout the shift. Team members must be able to:

• Run, walk, and stand for extended periods.
• Frequently move quickly between parking areas and guest vehicle locations.
• Bend, reach, twist, push, pull, and climb in and out of vehicles.
• Work outdoors in varying weather conditions, including heat, cold, wind, snow, and rain.
• Safely lift, carry, or assist with guest items as needed.
• Maintain alertness and awareness while working around moving vehicles and pedestrian traffic.
• Perform duties in a high-volume, fast-paced environment with frequent interruptions and changing priorities.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement, up to USD 6,000 per calendar year.
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition, earn resort credit, vacation trips and more!

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Equal Opportunity Employer

Monarch Casino Resort Spa is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and making employment decisions based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.