Job Description

Location:

CHI St. Luke's Health Baylor College of Medicine Medical Center

Pay Rate:

Hourly - Hourly Plan, 14.00 USD Hourly

Work Shift:

Responsibilities

The Valet Attendant drives patients' and guests' automobiles safely and efficiently from the car drop-off location to a parking spot and back to the pick-up location at the facility contracted with HHS.

QUALIFICATIONS

• High school diploma or GED equivalent is preferred.
• Previous work experience in a hospitality or hospital setting is preferred.
• Hold a valid driver's license.
• Be able to meet HHS policy/training requirements for approved/authorized vehicle operators.
• Be able to operate automatic transmission vehicles.

PERFORMANCE OBJECTIVES

• Improve first impressions and throughput efficiency in the hospital environment.
• Improve patient-care focus from the moment of arrival to departure.
• Improve patient/customer experience by displaying empathy for their conditions and needs.
• Reduce wait and response time to receive a vehicle for departure.
• Increase patient and staff satisfaction.
• Enhance patient and staff safety.

DUTIES

• Approach all vehicles upon arrival.
• Greet each customer warmly, assess their needs, and provide your name.
• Park and retrieve customer vehicles, observing all traffic laws, within established guidelines and time frames.
• Record and maintain an accurate log of all vehicles parked.
• Legibly document pertinent information/infractions observed/noted prior to parking vehicles.
• Address customers in a pleasant, helpful, and respectful manner.
• Provide directions and assist customers with entering and leaving the vehicle.
• Conduct escorts, as required.
• Secure customer vehicles after parking or returning them to customers.
• Secure customer keys in the designated locking device.
• Assist guests with transporting luggage and/or personal items as needed.
• Monitor vehicles parked in the valet parking area to deter vandalism.
• Maintain the valet workstation/area and entrance in a neat and orderly manner (e.g., pick up trash and debris, empty trash containers, etc.).

Please note: Possible exposure to blood and body fluids, sharp instruments, and heavy equipment exists. While performing the duties of this job, the individual is regularly exposed to moving mechanical parts and outdoor weather conditions. The noise level in the work environment is moderate.

ESSENTIAL FUNCTIONS

• Must be able to cope well under emergency and/or stressful conditions.
• Must be physically able to lift, carry, bend, and support heavy weight over 50 pounds by pushing and pulling.
• Must walk at a moderate pace continually.
• Must be in physical condition and be able to lift up to 50 pounds repeatedly throughout the day.
• Must be able to read, write, and verbally communicate effectively in English or the primary language spoken by the majority of customers and staff at the facility.
• Must be able to stand for long periods of time; walk and/or run short and long distances; function for extended periods in all environmental conditions; and possess the manual dexterity to safely operate a motor vehicle.
• Electronics skills, including the ability to use computers and hand-held devices, are required.
• Close mental and visual attention is required due to variable patient conditions.
• Must demonstrate the ability to understand and carry out instructions.
• Must be dependable and motivated to complete duties without constant supervision.
• Must possess the ability to interact appropriately with a diverse population of customers.