Job Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you take pride in creating unforgettable first and last impressions, we invite you to join the Heritage family.

Why This Role Matters

We are searching for a Valet Attendant that is crucial to the guest experience, serving as the first and last personal contact upon arrival and departure. This role is responsible for providing organized, service-oriented assistance to ensure a welcoming arrival. Key duties include offering vehicle assistance, helping with luggage during both check-in and check-out, and offering informative guidance on the hotel's amenities, outlets, and nearby attractions.

What You’ll Do

• Welcome guests warmly as they arrive at the property and provide assistance in and out of vehicles.
• Safely park and retrieve guest vehicles in accordance with company safety and security procedures.
• Assist guests with luggage during check-in and check-out, ensuring careful handling and professional service.
• Provide knowledgeable recommendations regarding hotel outlets, amenities, events and local attractions to enhance the guest experience.
• Maintain knowledge of ADA parking procedures and all safety and security protocols.
• Communicate and partner with Front Office, Security and other departments as needed to support guest needs.
• Maintain awareness of guest flow and arrival patterns to ensure efficient and organized service.
• Maintain professional appearance and conduct in accordance with uniform and grooming standards.
• Ensure the hotel's driveway, porte-cochere, and parking area are kept clean and tidy.
• Protect company assets and maintain confidentiality of proprietary, client and guest information.
• Other duties as assigned with the functions of this position as needed at the property.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Growth and development opportunities!
• Supportive, people-first culture rooted in New Mexico pride and community!

Requirements

• Excellent verbal communication and customer service skills.
• Ability to multitask and remain organized in a fast paced guest-facing environment.
• Strong awareness of safety and attention to detail.
• Ability to work collaboratively with multiple departments to support guest experience.
• Minimum age of 19 with preferably 2 years of driving experience required.
• Hospitality or guest service experience preferred.
• High school diploma or equivalent experience or training required.
• Current New Mexico driver’s license with an insurable driving record required.