Job Description

This position is a hybrid valet/bellman/bartender.

The Valet Attendant provides exceptional hospitality services to guests in an attentive, friendly and efficient manner. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors will be responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Essential Job Functions

• Open doors and assist guests/visitors entering and leaving property
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
• Maintain security of vehicles and vehicle keys
• Communicate parking procedures to guests/visitors
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
• Transport guest luggage to and from guest rooms and/or designated bell area
• Assist with luggage storage and retrieval
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
• Supply guests with directions
• Communicate parking procedures to guests/visitors
• Assist Concierge and Front Office staff with guest requests and services, as needed
• Communicate with guests, other employees, or departments to ensure guest needs are met
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

Prerequisites

• Standing at least 8 hours a day
• Running up to 200 yards, 50 times a day or more
• Entering and exiting customers vehicles 75 or more times daily
• Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
• Communicate effectively with customers and coworkers.
• Must be able to read, write, and speak the English language.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Be able to work in hot, wet, humid and loud environment for long periods of time.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 50 pound.
• Be able to work in a standing position for long periods of time.
• A valid driver’s license to operate a motor vehicle. This license must have been held for at least one year prior to applying.
• A driving record will be required at the time of application, and it must be approved for the applicant to be considered for a position. Driver’s license must be kept in good standing for the duration of employment.

Notice

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.