Job Description

ACTIVITIES:

• The duties and responsibilities for the Valet Attendant include, but are not limited to, the following:
• Greet all guests promptly and courteously upon arrival
• Safely park and retrieve guest vehicles in a timely and professional manner
• Maintain control and accountability of vehicle keys at all times
• Coordinate vehicle arrivals and departures with the doorman and bell staff to ensure a smooth guest experience
• Assist guests with luggage to and from their vehicles as needed during arrival and departure
• Offer to contact valet services for vehicle retrieval upon guest departure
• Hand off appropriately to the doorman or bell attendant, ensuring clear communication of guest names and luggage ownership
• Assist guests to the curb to meet their transportation when necessary
• Thank guests for staying at the hotel and invite them to return
• Possess knowledge of the community and surrounding area to assist guests with directions, dining, entertainment, and local events
• Respond quickly to guest requests in a friendly, courteous, and efficient manner
• Monitor the valet drive and surrounding areas for safety, cleanliness, and organization
• Report any damages, hazards, suspicious activity, or maintenance needs in assigned areas
• Return any lost-and-found items discovered in vehicles, drive areas, or hotel premises according to hotel procedures
• Ensure valet equipment, podium, and drive area are kept clean and orderly
• Properly use and be responsible for all keys, radios, tickets, and equipment issued during the shift
• Notify guests of vehicle availability or delays when necessary
• Arrive on time for scheduled shifts and follow all uniform and grooming standards
• Provide other guest services and perform additional duties as assigned by management

COMPETENCIES WE ARE SEEKING:

• Excellent verbal communication skills in English
• Excellent interpersonal and administration skills
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Present a high degree of professional work ethic and image
• High school graduate or equivalent
• Availability to work day, evening and night shifts any day of the week including weekends and holidays

Strong Assets for the Bell Attendant would include:

• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.

Physical Aspects of the Job:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 70lbs
• Constant kneeling, pushing, pulling and lifting.

Frequent ascending and descending of stairs.