Job Description

Valet

(21262)

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.

Set alongside ancient rainforest, within the lush green expanse of a working tea plantation, Nyungwe Tea Forest Resort is a soulful destination in the heart of Rwanda. Deeply connected to the land and communities of Nyungwe, the resort invites guests to discover the rhythms of the tea fields, the wonders of the forest and the traditions that shape this remarkable place. Every stay offers a deeper connection to the nature, culture and people of Rwanda.

About this Role

To clean, supply and provide services for guest rooms, suites, guest corridors, garden borders as per the hotel standards, this is an outline and is not limited to the mentioned and may require adjustments in duty as the operation demands. To assist with Guest requests to ensure that guest satisfaction is maintained.

Key Duties and Responsibilities

• To attend duty on time in correct uniform and well groomed.
• Attend daily briefing at the beginning of each shift.
• Be fully trained on resort standards and procedures required to carry out daily tasks.
• To follow the resorts key control policy
• Proceed to HSK office to receive the task sheet for the day.
• Use and maintain all chemicals, supplies and equipment as per resort standards.
• Clean all guest corridors pertaining to the section, garden borders, empty ashtrays, ensure wet floors are dry when raining
• Fill pantries with necessary par level of linen.
• Clean, replenish the linen in guest rooms as per resort standards.
• Clear and clean the pantry, empty garbage, bring down the soil linen .
• Prepare the “cleaning Service bag “for the next day.
• Carry out and complete daily task control sheet.
• Carry out and complete all daily assigned tasks as per resort standards.
• Report malfunctioning tools, incidents, and guest room issues correctly to supervisor as per resort standards.
• Report lost and found articles as per resort standards.
• Report in-room safe issues as per resort standards and policies.
• Report unusual guest behavior or activities as per resort standards.
• Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold.
• Follow resort health and safety policies and procedures.
• Attend training when required by the department and resort.
• Carry out any other job related duties when requested by your immediate Manager/HOD.
• Work as scheduled to a rotating roster will include morning shift, afternoon and evening shift and overnight shifts, this will also include weekends and public holidays ( as per Mauritian Law ).

About You

• Strong interpersonal skills
• Organizational skills
• To be able to work unsupervised
• Ability to have a strong customer focus
• Physical capabilities to be able to do consistently do reasonable lifting, moving bending raising of arms, and be on your feet for majority of duty
• Strong communication skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.