Job Description

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

A dynamic individual with exceptional customer service and attention to detail to guide customers in achieving their vacation travel goals. The role is for highly productive, self-motivated, results-driven individuals. The Leisure Travel Advisor creates personalized travel experiences and is responsible for leading prospective clients through the entire sales cycle from inbound lead generation to booking the trip and maintaining the post-booking relationships.

Candidate must have flexible working hours, depending on needs of travelers; limited weekend and evening hours may be involved. Responsibilities include corporate and leisure travel for high profile executives – “VIP” travel reservations. The highest level of customer service and attention to detail is required. Understanding that confidentiality is of the utmost importance. All aspects of travel planning will be required – air/hotel/transfers, dinner reservations, show tickets, etc. The candidate must possess a minimum of 5 years Sabre reservation system and verifiable work experience in a travel agency environment.

Key Accountabilities and Outcomes

• Act as the point-of-sale contact and support for Domestic & International travel, arranging both routine and sophisticated travel reservations for air, rail, car, hotel, etc.
• Handle the end-to-end booking process including ticketing/exchanging, order fulfillment, quality control, and requested changes.
• Act with integrity when handling personal and confidential traveler information.
• Provide consultative advice, problem solve solutions, and recommendations.
• Use positive telephone/email/chat techniques; act quickly on special customer requests and maintain excellent client relations.
• Follow internal compliance and regulatory requirements for all customers.
• Proactively support preferred supplier programs and maintain internal and external performance level goals.
• Participate in training, supplier, and engagement programs either virtually or in-person as required.

• Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.

Knowledge, Skills, and Experience

• Minimum 5 years’ recent/active travel experience including domestic and international reservations.
• Must possess extensive travel knowledge and first-hand experience.
• Relationship with and knowledge of cruise and tour vendors preferred.
• Existing ongoing client relationships that result in continued travel.
• Ability to convey exceptional customer service through all distribution channels (oral, written, electronic).
• Excellent attention to detail, problem-solving skills, as well as initiative, resourcefulness, and creativity.
• Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Ability to work independently and in a team with direction from a manager.
• Working knowledge of various technology platforms, booking concepts, Microsoft Office tools, email and the like

Compensation

In accordance with state law, the rat or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential and location.

Annual Range/Hourly Rate

$44,030.00 - $59,570.00 Annually

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COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$44,030.00 - $59,570.00

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.