Job Description
About Us:
Liberty Resources, headquartered in Syracuse, NY, is one of CNY's most diversified and trusted human service agencies. Aurora of CNY, an affiliate of Liberty Resources, is seeking a Part Time Overnight Switchboard Operator to work in the Syracuse VA Medical Center. The vital mission of Aurora of CNY is to promote independence, opportunity and full-access for individuals of all ages with vision or hearing loss.
Candidates who are legally blind are encouraged to apply to fill the position of Part Time VA Switchboard Operator. This integrated worksite is an Ability One program site: a trusted source of supply and services for Federal agencies that creates quality employment opportunities across economic sectors for people who are legally blind.
Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.
The Switchboard Operator will be familiar with the operations of a computer switchboard console and achieve a smooth operation of the Switchboard Unit in an orderly and effective manner while answering and connecting incoming telephone calls to appropriate office/extensions with minimal delay.
Job Responsibilities:
1. Communicate effectively with the customers and staff of the VA Medical Center.
2. Possess a thorough knowledge of policies and procedures related to the processing of toll
calls and keep appropriate records for verification of telephone bills.
3. Assist staff in the processing of work-related long distance calls, FTS calls and toll free calls by providing verbal instruction on the use of the telephone system features/capabilities.
4. Maintain a locator file for employees. Regular changes are made to this file reflecting the rotating physicians and/or Medical Center staffing changes.
5. Handle emergency situations (i.e. fire, Code “A”, disaster-related emergencies) according to established policies and procedures.
Qualifications:
• High School Diploma required.
• Previous switchboard operations experience preferred.
• Weekend availability: Saturday and Sunday days, or Friday, Saturday, Sunday evenings.
• Excellent communication and customer service skills needed.
• Basic knowledge of Medical Center Computer System preferred.
• Ability to maintain a calm and effective manner during emergency situations is required.
• Values service, excellence, and responsibility, seeing opportunity where others see barriers to success. We strive to create and sustain an inclusive environment where everyone feels a strong sense of belonging.
Rate of pay is $17.79 plus Health and Welfare at $5.09.
Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.
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