Job Description

The VA Certifying Official (VCO) coordinates and provides all military-affiliated benefits processing and related customer service in the Financial Aid Office. The VCO serves as a liaison between the VA, DOD, students, and other military third-party vendors and government agencies. This position will field a high volume of internal contacts within a call center environment. The VCO will also ensure timely and compliant processing of student files.

Work Location: Virginia Beach, VA

Salary: $41,000- 46,000 annually

Essential duties:

• Develop a deep understanding of issues and needs confronting military-affiliated students and assist in the development of effective ways to address those issues and needs.
• Maintain expert-level knowledge of military-affiliated benefits
• Provides extraordinary customer service
• Coordinates and participates in Regent and military association events.
• Assists, advises and counsels prospective and current students on the application process and use of their benefits.

Qualifications:

• Bachelor's degree preferred

Candidates must have:

• Proven Track records as a customer service champion
• Ability to plan and adapt to change
• Experience in process management and problem-solving
• Superior experience with Microsoft Office software
• Prior military experience or affiliation highly preferred
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.