Job Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

At Job Duck, we are seeking a dedicated and people-focused Bilingual Immigration Intake Specialist to serve as the first point of contact for prospective clients and play a key role in the client intake journey. In this position, you will engage with leads through high volume outbound and inbound communication, guide potential clients through the consultation scheduling process, and maintain accurate records within the firm's CRM. You will also support immigration related intake activities, including application preparation and document management. The ideal candidate is confident on the phone, highly organized, detail-oriented, and passionate about delivering outstanding client experiences while working in a fast-paced legal environment.

• Monthly Compensation Range: $1,142 to $1,220 USD

Responsibilities include, but are not limited to:

• Deliver a professional and positive experience throughout the client intake process
• Support the legal team with administrative intake related tasks as needed
• Ensure all client interactions are documented appropriately
• Coordinate appointment availability and maintain calendar accuracy
• Communicate with prospective clients regarding services, consultations, and next steps
• Maintain confidentiality of sensitive client information
• Follow all firm intake procedures and lead management protocols
• Gather, organize, and review client information for intake purposes
• Schedule consultations and appointments for prospective clients
• Assist with immigration application preparation and related documentation
• Conduct follow up activities with leads to maximize consultation attendance and conversion opportunities
• Enter, update, and maintain accurate lead information within the CRM
• Respond to and qualify incoming leads professionally and efficiently
• Make approximately 60 or more outbound calls per day to prospective clients

Requirements:

Bilingual proficiency in English and Spanish is required

• Immigration law experience is required
• Previous experience in a legal environment is strongly preferred
• Experience as an Intake Specialist, Legal Intake Specialist, Receptionist, Front Desk Representative, or similar client facing role is preferred
• Experience assisting with immigration applications and legal documentation is highly preferred
• Comfortable making and receiving a high volume of calls daily, with a primary focus on outbound communication
• Strong ability to follow established CRM processes and lead management procedures
• Excellent verbal and written communication skills
• Work Schedule: 9:00 AM - 6:00 PM. Monday through Friday
• Time Zone: CST
• Software and Tools: CRM systems, VoIP platforms, email platforms, calendar management tools
• Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment

Required Skills   

• Bilingual English and Spanish communication
• Client intake and lead management
• Customer service excellence
• Immigration law knowledge
• Legal administrative support
• Appointment scheduling and calendar coordination
• CRM management
• Documentation and application preparation
• Time management
• Organization and prioritization
• Detail-oriented mindset
• Professional communication skills
• Active listening
• Follow through and accountability
• Relationship building
• Adaptability in a fast-paced environment

Work Shift:

9:00 AM - 6:00 PM [CST][CDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.