Job Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

At Job Duck, we are seeking a dedicated and empathetic Bilingual Client Care Specialist to support a fast-paced employment law practice focused on helping individuals recover unpaid wages. In this role, you will serve as the first point of contact for prospective clients, guiding them through initial conversations with professionalism, care, and sound judgment. You will play a critical role in evaluating potential cases, ensuring qualified leads are properly routed while respectfully directing others to appropriate resources. This position is ideal for someone who is a thoughtful communicator, quick thinker, and thrives in environments where emotional intelligence and attention to detail make a daily impact. Your ability to balance empathy with firmness will directly contribute to creating a positive and efficient client experience.

• Monthly Compensation Range: From 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Provide a supportive and professional experience that reflects the firm’s values

• Assist with administrative tasks related to intake and client communication

• Maintain accurate records of all communications and case details in Excel

• Send digital agreements and ensure proper documentation is completed

• Follow up with current and prospective clients to request additional information

• Politely redirect or refer individuals whose cases do not meet criteria

• Evaluate and triage cases to determine eligibility and alignment with practice focus

• Respond to inquiries received via phone, text, and social media platforms

• Manage inbound intake calls and conduct initial screening of potential clients

Requirements:

• 1-2 years of experience working as an Intake Specialist or in customer service roles

• Excellent verbal and written communication skills in both English and Spanish

• Strong critical thinking skills with the ability to assess and triage potential cases effectively
• High level of emotional intelligence with the ability to manage sensitive conversations professionally
• Ability to remain empathetic, patient, and composed when dealing with distressed individuals
• Strong judgment and decision-making capabilities
• Detail-oriented with the ability to manage multiple inquiries simultaneously
• Professional demeanor with the ability to be warm, polite, and firm when necessary
• Strong organizational and follow-up skills
• Ability to work independently in a remote environment

• Location and timezone: Remote, Arizona Standard Time (currently under PST due to daylight saving)
• Working Hours: Monday to Friday
• Expected call volume: Moderate to heavy (6-15 calls per day - it may vary)
• Software and Tools Required: Excel, Google Voice

Work Shift:

8:30 AM - 5:30 PM [PST][PDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.