Job Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

At Job Duck, we are looking for a friendly and service oriented Virtual Legal Receptionist to be the welcoming voice and primary point of contact for clients and callers. This role is essential in creating a professional and positive first impression while ensuring all communications are routed efficiently and accurately. You will play a key role in supporting daily operations by managing inbound calls, coordinating communication, and maintaining excellent client service standards. The ideal candidate is personable, dependable, highly organized, and enjoys working in a fast paced environment where every interaction matters.

• Monthly Compensation Range: From 1,015 to 1,100 USD

Responsibilities include, but are not limited to:

• Provide general information regarding the firm and its services

• Answer and manage incoming phone calls professionally and promptly

• Ensure all callers receive a positive and professional experience

• Support daily administrative and communication needs as assigned

• Assist with translation during meetings when necessary

• Schedule and coordinate appointments as needed

• Transfer calls to the appropriate attorneys, paralegals, or departments

• Serve as the first point of contact for clients, prospective clients, and business partners

• Follow up with individuals who miss scheduled appointments

Requirements:

• 1 year of experience working as a virtual receptionist or providing virtual administrative assistance (preferably inside a law firm)

• Excellent verbal and written communication skills in both English and Spanish

• Professional and courteous phone etiquette

• Friendly and welcoming demeanor

• Strong customer service and interpersonal skills

• Ability to build rapport quickly with callers and clients

• Excellent organizational and multitasking abilities

• Strong attention to detail

• Ability to remain calm and professional in high volume environments

• Effective problem solving skills

• Time management and prioritization abilities

• Dependability and accountability

• Adaptability and flexibility

• Ability to work independently and collaboratively

• Strong data entry and administrative skills

• Location and timezone: Remote, Central Standard Time (CST)
• Working Hours: Monday to Friday ranging from 7AM to 6-7PM CST (8 hours per day)
• Expected call volume: High (60-80 calls per day)
• Software and Tools Required:
- CRM: MyCase
- VOIP: Webex
- Email/Calendar: Outlook

Work Shift:

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.