Black and White Business Solutions Private Ltd

V || Team Lead Operation

Black and White Business Solutions Private Ltd  •  Bengaluru, IN (Onsite)  •  16 days ago
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Job Description


Job Title :
W || Team Lead Operation
Qualification :
Graduated
Relevant Experience :
5+ Years
Must Have Skills :
1. Excellent communication skills (UK/US/Australian voice process)
2. Strong team handling and people management skills
3. Experience in inbound customer support operations
4. Good knowledge of KPIs, SLA, and performance management
5. Ability to handle escalations and drive team performance
Good Have Skills :
1. Exposure to multiple international processes
2. Stakeholder management
3. Basic reporting and Excel skills
4. Training and mentoring experience
Roles and Responsibilities :
1. Manage and lead a team in international voice process
2. Monitor team performance and ensure KPIs/SLA targets are met
3. Handle customer escalations and provide resolution
4. Conduct regular team reviews, feedback, and coaching sessions
5. Coordinate with internal stakeholders for smooth operations
6. Drive productivity, quality, and customer satisfaction
Location :
Bangalore / Hyderabad
CTC Range :
3 Lpa – 7.5 Lpa
Notice Period :
Immediate joiners or up to 30 days
Mode of Interview :
Virtual
Shift Timing :
Rotational shifts
Mode of Work :
Work from Office
Black and White Business Solutions Private Ltd

About Black and White Business Solutions Private Ltd

Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Considered one of the top recruitment firms in Bangalore.

We are the pioneer of organized recruitment services in India. Over the years we have played the role as preferred recruitment partners to multinationals and leading Indian businesses which enabled us to emerge as the leading recruitment brand nationally.

We follow 360 degree holistic view of a candidate’s qualification, experience and most important personality traits.

We boast on the fact that we and have helped careers of over thousands of professionals through our work. Devoted to both clients and candidates, we power the world of work.

Industry
HR & Recruiting
Company Size
201-500 employees
Headquarters
Bangalore, IN
Year Founded
2006
Website
blackwhite.in
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