Position Snapshot
Location: Lisbon/Braga (Portugal)
Company: Nestlé Business Services (NBS)
Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy)
Fluent in English
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Support the Business/Market in content optimization process on Nestlé corporate/brand websites and/or Internal platforms, ensuring consistency and maintaining high-quality information standards across the websites. The UX/UI Website Optimization Specialist is part of a broader team focusing on websites content optimization. Integrate analytical services/tools, create based on visitor’s behavior insights and recommendation, monitor and track customers activities on the websites, build prototype based on recommendations, support Business/Market in integration process these recommendations. Create documentation for developers for setup A/B tests of pages. Present for Business/Market recommendations and ability to explaine the value of this change. Roles requires knowledge of Google tools as Analytics, Google Search Console and Tag Manager. Schedule and run trainings to other colleagues in Nestlé.
A day in the life of...
-Execute website optimization process regarding to brief from Business/Market, build, explain and deliver reports acording to goals with high agreed quality and First-Time-Right
- Create and maintain Standard Operating Procedures and documentation
-Create recommendations and insights based on agreed KPIs and business objectives
-Create detailed guide for technical team who are responsible for implementing recommendations upon business approval
-Cooperate between different team(Business/Market, technical agency, IBS team) to make sure that implementing necessary recommendations will be deliver on time and with high quality
-Organize and run trainigns with Nestlé internal and external third parties on selected topics
-Control and implement basic SEO improvements via CMS or other global tools
What will make you successful:
-University Degree ideally in UX/UI designing, Digital Technologies
-Excellent speaking, writing and editing skills in English
-Hands-on experience with Analytical Services/Tools (preferably Google Analytics, SessionCam, Usabilla, SimilarWeb) and design creating with Photoshop, XD or Figma
-Proven UX or UI experince (previous projects and experience).
-Knowledge of web design and UX
-Familiarity with SEO concepts and tools
-Ability to work with ticketing and workflow tool
-Highly proactive, motivated, and innovative thinker, with ability and willingness to share his/her knowledge with peers.
- A team oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience.
-Meeting deliverable requirements, service level agreements and specific targets.
-Defining continuous improvement in daily activities.
-Ensuring good time management (including down time).
-Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times.
-Implementing self-assessment quality assurance.
-Working in a corporate and multi-cultural environment
What we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
