Job Description

UX/UI Designer/Researcher

What you'll actually do

Discover

Go beyond assumptions.

• Conduct user interviews, contextual research, usability studies and other research activities.
• Observe how people actually work — not just what they say they do.
• Identify unmet needs, pain points, behaviours and opportunities.
• Turn qualitative and quantitative data into actionable insights.

Define

Make sense of the messy stuff.

• Frame problems and opportunities clearly.
• Create personas, journeys, service blueprints and experience maps where useful.
• Bring structure to ambiguous problems.
• Connect user needs with business and technology realities.

Design

Make ideas tangible.

• Create user flows, information architecture, wireframes and high-fidelity designs.
• Build prototypes to explore and communicate ideas quickly.
• Design experiences across digital products and ecosystems.
• Contribute to and evolve design systems and interaction patterns.
• Collaborate closely with engineers to ensure the experience survives contact with reality.

Validate

Don't fall in love with your first idea.

• Test concepts and prototypes with users.
• Use evidence to challenge your own assumptions.
• Iterate based on feedback, behaviour and data.
• Measure whether the experience actually solved the problem.

Influence

Design isn't something that happens inside Figma.

• Facilitate workshops and co-creation sessions.
• Present ideas and insights to senior stakeholders.
• Tell compelling stories that connect user needs to business outcomes.
• Bring the voice of the customer into product decisions.

* Advocate for better experiences across the organisation

And yes, AI is part of the job.

We expect you to be AI-curious.

Not because AI is fashionable, but because it's changing how products are built — and how people interact with them.

We want someone who is exploring questions like:

What happens when the interface becomes intelligent?

How do we design trust?

When should AI make a decision — and when should the human?

How do we design experiences that adapt to people?

How can AI make us better designers and researchers?

You don't need to have all the answers.

You need to be willing to explore them.

Your toolkit

You don't need to be an expert in everything.

But you should be comfortable with several of these:

Research

User interviews · Usability testing · Field studies · Surveys · Behavioural insights · Journey mapping

UX

Information architecture · User flows · Interaction design · Service design · Prototyping

UI

Visual design · Design systems · Responsive design · Accessibility

Collaboration

Workshops · Co-creation · Design critiques · Storytelling · Stakeholder management

Tools

Figma · FigJam · Research tools · Analytics · AI-assisted design & research tools

What you'll get to experience

This isn't a role where you'll receive a ticket, design a screen and move on.

You'll have opportunities to:

Discover real customer problems

Shape product strategy

Experiment with new ideas and technologies

Co-create*with multidisciplinary teams

Explore AI-powered experiences

Design for diverse users and markets

See your work move from concept to reality

What we value

Curiosity over certainty.

Evidence over opinion.

Collaboration over silos.

Simplicity over complexity.

Impact over output.

Learning over ego.

And above all: We design for people — not portfolios.

Ready to make an impact?

If you're someone who sees a problem and immediately wants to understand it, someone who gets excited by ambiguity, someone who believes design can influence more than pixels...

We'd love to meet you.

Bring your curiosity.

Bring your questions.

Bring your point of view.

The rest, we'll build together.