Job Description

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

Your opportunity:

We’re on the lookout for a UX/UI Designer with a strong focus on experiment-led optimisation to join our Digital Operations team. In this role, you will work closely with your cross‑functional agile squad to identify and validate optimisation opportunities through structured discovery and research, while leading ideation and collaborative design activities

You'll make impact by:

Digital Product Definition & Delivery

• Champion user needs and ensure a customer‑first approach across all design activities.
• Collaborate with cross‑functional teams to align on requirements and deliver high‑quality digital experiences.
• Apply best‑practice UX processes while maintaining consistency with digital experience guidelines.
• Contribute to strategic discussions and advocate for user‑centred design principles.
• Skills & Techniques:
• Journey mapping, asset mapping, and design documentation.
• Proficiency with Figma, Miro, Jira.
• Use metrics such as SUPR‑Q, CSAT, and e‑commerce KPIs to assess design impact.
• Collect and integrate stakeholder and user feedback regularly.

Leadership

• Support best‑practice design methods across the team.
• Share insights and contribute to capability uplift.
• Promote the value of UX to stakeholders.

Accessibility

• Apply WCAG 2.2 AA standards and identify opportunities to improve accessibility outcomes.

Workshop Facilitation

• Lead workshops and design sessions with clear objectives.
• Foster inclusive collaboration and evaluate sessions through participant feedback

What you’ll bring:

• 5+ years’ experience in UX delivery.
• Background in experimentation‑driven optimisation.
• Primary UX research capability.
• Strong facilitation, communication, and stakeholder‑management skills.
• Experience working in cross‑functional environments and navigating ambiguity.
• Proficiency in responsive web design.
• Strong problem‑solving and time‑management skills.
• Degree in Design or recognised UX qualification.
• Proficiency with Figma and Miro.

Ideally, you will also have:

• Experience in Telco, Financial Services, Retail, or enterprise environments.
• Familiarity with Agile ways of working.
• Experience with large‑scale design systems.
• Exposure to analytics and research tools such as ContentSquare, UserZoom, or UserTesting.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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