Job Description

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

At Officeworks, we're looking for an experienced UX/UI Designer to join our team on a 12-month fixed term contract and help create meaningful, intuitive and engaging experiences for our customers.

In this role, you'll use user-centred design methodologies to understand customer needs and behaviours and turn those insights into experiences that make a real difference. Working across our digital and physical customer touchpoints, you'll balance customer needs, business objectives and technical feasibility to deliver solutions that are intuitive, accessible and impactful.

You'll collaborate with Online, Technology, Design, Commercial and broader business teams, championing the customer throughout the design process and helping create experiences that strengthen customer satisfaction, engagement and loyalty.

What You'll Be Doing

• Design and optimise intuitive and engaging customer experiences across digital and physical touchpoints.
• Turn customer research, insights and data into customer journeys, wireframes, prototypes and refined design solutions.
• Plan and facilitate user research, usability testing and workshops to understand customer needs and validate ideas.
• Partner with Online, Commercial, Technology, Design and business stakeholders to solve problems, champion customer needs and help shape product direction.
• Use customer insights and data to clearly communicate design thinking and recommendations to stakeholders and development teams.
• Contribute to the evolution of our design system and help improve design processes, tools and ways of working.

#LI-MR1, #LI-HYBRID

About you

• At least 5-7 years’ experience in UX/UI, Product Design, UX Research or a similar design role.
• Strong knowledge of user-centred design principles, with experience across research, usability testing, workshops, wireframing and prototyping.
• Good knowledge of contemporary interface and interaction design across web and mobile.
• Confident using design tools such as Figma and using customer insights and data to inform design decisions.
• Strong problem-solving, communication and stakeholder management skills, with the ability to clearly articulate your design thinking.
• Comfortable operating in ambiguous and changing environments, driving design outcomes across teams with differing levels of design maturity.
• Experience in eCommerce or a medium to large organisation would be highly regarded, with an interest in psychology, behavioural economics or emerging technology a bonus.

If you're passionate about understanding customers, solving problems and creating experiences that make a meaningful difference, we'd love to hear from you.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.