This is an exciting opportunity to join our growing Design & Research team within Transformation as we help shape the future of OSB Group. We're building a greenfield digital bank from the ground up, creating customer-centric experiences that will transform how customers interact with us and support the business's strategic ambitions.
Reporting to the Design Manager, you'll work alongside a talented and expanding team of designers and researchers, collaborating across Product, Technology, and the wider business to deliver innovative, insight-led digital experiences that make a real impact.
Location: This role can be based in Wolverhampton, Chatham, or London and operates under our hybrid working policy of three days a week in the office and two days working from home Some travel between UK offices will be required.
As a UX/UI Designer, you'll play a key role in designing and delivering exceptional digital experiences across OSB Group's website journeys, spanning both customer-facing marketing experiences and more complex digital interactions.
This is a hands-on design role where you'll work across the full design lifecycle, from discovery, research, and analytics through to interaction design, prototyping, testing, and final UI delivery. You'll use customer insights and behavioural analytics to inform design decisions, creating intuitive, accessible, and customer-centred experiences that support both user needs and business objectives.
Joining OSB Group during an exciting period of transformation, you'll have the opportunity to influence how customers discover, evaluate, and engage with our products and services within a regulated financial services environment. This is a fantastic opportunity for a proactive, self-motivated individual to make a meaningful impact and help shape the future of our digital customer experience.
Your responsibilities will include…
We offer a base salary dependent of experience and location between £37,000- £47,000 and a competitive benefits package:
Please use this link to see the fantastic benefits available at OSB: OSB Careers
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
We are looking for talented individuals who have the experience and knowledge set out below:
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.
We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.
We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.
If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.
Diversity, Equity & Inclusion
Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
With a central mission to provide fair financial solutions to all, OSB Group is a specialist lending and retail savings group serving the UK, Jersey and Guernsey, and is authorised by the PRA, part of the Bank of England, and regulated by the FCA.
With a heritage dating back over 150 years, OSB floated on the London Stock Exchange in June 2014 and joined the FTSE 250 one year later.
2019 marked an exciting period of growth with the combination of OSB and Charter Court Financial Services, taking The Groups individual brands to 13, including Kent Reliance, Precise, InterBay, Heritable Development Finance, and Charter Savings Bank.
OSB Group focuses its specialist lending activities on selected sub-sectors of the lending market in which it has an established presence and expertise. These include private rented sector buy to let, commercial and semi-commercial mortgages, residential development finance, bespoke and specialist residential lending, secured funding lines and asset finance.
Predominantly funded by retail savings originated through online and direct channels, The Group originates almost all of its organic lending through specialist intermediaries. It’s differentiated through its use of highly skilled, bespoke underwriting and efficient operating model.
The majority of the Group’s administrative support functions are performed by its wholly owned operations in Bangalore, India.
