Job Description

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

Your opportunity:

As a UX/UI Designer, you will help shape the customer experience vision across our digital ecosystem by designing and delivering solutions that support our customers’ end‑to‑end journeys—from online shopping through to self‑service and ongoing support.

You will bring strong knowledge of both local and global UX/UI best practices, along with a proven track record of delivering high‑quality project outcomes. In addition to contributing your own design deliverables, you will also provide guidance and mentorship to junior team members.

This role supports the TPG Telecom group of brands, including Vodafone, TPG, and iiNet.

You'll make impact by:

• Drive a strategic, customer first approach to digital product experiences, ensuring solutions deliver strong customer sentiment and business outcomes.
• Champion customer needs throughout product conversations and decision-making.
• Shape the end-to-end‑ product experience by collaborating across Technology, Analytics, UX, Content, Digital Operations and cross functional‑ squads.
• Consider both customer facing digital experiences and internal user needs such as customer service agents and logistics workflows.
• Ensure UX processes are thoughtfully planned
• Shape the organisation’s UX direction by driving strategic process evolution and contributing to long-term experience strategy.
• Strengthen design maturity across the organisation by championing best practice methodologies and elevating team capability.
• Mentor UX team members within squads.
• Ensure all digital experiences meet WCAG 2.2 AA accessibility standards and identify opportunities for improvement.

What you’ll bring:

• 5+ years’ experience in digital delivery teams.
• Degree in Design or equivalent UX qualification.
• Strong end‑to‑end understanding of UX processes, design frameworks, and research methods.
• Skilled in facilitation, workshop leadership, and design thought leadership.
• Experience working across Agile, Waterfall, and mixed internal/external delivery models. Proven collaboration with cross‑functional partners (Product, Engineering, Content, Delivery, etc.).
• Comfortable working in ambiguity, adapting to change, and designing within constraints.
• Ability to manage multiple projects concurrently.
• Excellent attention to detail, communication, and stakeholder management.
• Proficient in producing research insights, user flows, wireframes, prototypes, and information architecture.
• Strong experience designing for responsive web and/or native mobile apps.
• Data‑driven approach to problem‑solving.
• Experience in innovation or technology‑focused projects.
• High proficiency in Figma.

Ideally, you will also have:

• Experience in Telco, Retail, Marketing, or consumer e‑commerce.
• Familiarity with Agile delivery environments and enterprise scale organisations.
• Experience working with and contributing to large-scale design systems.
• Exposure to analytics and research tools such as ContentSquare, UserZoom, or UserTesting.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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