Job Description

The UX Researcher (Level 1) will play a pivotal role in supporting user experience research initiatives and collaborating with internal teams and external stakeholders to contribute valuable insights. This position involves assisting in the design and implementation of research methodologies, managing data collection and analysis, and providing input to improve the overall user experience.

Job responsibilities

• Work collaboratively with both internal and external project stakeholders to enable the delivery of quality research and project outcomes to agreed objectives, standards, timelines, and budgets.
• Conduct and deliver components of high quality UX research to uncover actionable insights that inform product strategy and design decisions to meet project objectives.
• Collaborate with cross-functional teams, including designers, product owners, and developers, to integrate UX research findings into the product development process.
• Contribute to the undertaking and analysis of usability testing sessions to evaluate the effectiveness of user interfaces.
• Undertake data collection, analysis, and contribute to the interpretation of research findings.
• Prepare components of reports and project communications to disseminate research outcomes and design recommendations effectively.
• Contribute to the preparation of project proposal submissions as required.
• Actively participate in continuous improvement activities to enhance the delivery of UX research outcomes.
• Maintain a high standard of design work and adhere to ACER’s policies, standards, and practices.
• Undertake other duties as required as a team member of Information Technology.

Organisational accountabilities

Proactively work towards achieving individual, team and organisational objectives while demonstrating ACER’s leadership behaviours:

• Developing Self – involves self-management, self-reflection and self-improvement
• Embracing Change – being open to change and leading change when appropriate
• Pursuing Excellence – ongoing search for new and better ways of working
• Setting Directions – strategic thinking and planning for the future
• Supporting Colleagues – supporting and contributing to the development of others
• Working Collaboratively – building highly effective internal and external relationships

Actively work to create an equitable, fair and harmonious work environment which is free from harassment, bullying and discrimination by demonstrating respectful and courteous behaviour towards others

Proactively foster an inclusive and diverse work environment which encourages and respects different experiences and perspectives, and values diversity of thought

Comply with all occupational health and safety requirements, including following safe work practices for self and others

Comply with all information security requirements, including completing regular security training and abiding by the standards and procedures laid out in ACER’s Information Security Management System

Work in accordance with ACER’s policies and procedures.

Skills, knowledge and experience

• At least 2 years’ experience in undertaking quality UX research.
• Experience working on collaborative UX research projects, contributing to successful design outcomes.
• Knowledge and understanding of UX research methods and frameworks, including usability testing, user interviews, and surveys.
• Strong verbal and written communication skills to convey research approaches, concepts, and outcomes effectively.
• Ability to synthesise data and provide design recommendations.
• Demonstrated ability to meet deadlines while maintaining high attention to detail.
• Excellent planning and organisational skills with the ability to manage a range of tasks with conflicting priorities.
• Excellent interpersonal skills for building effective relationships with stakeholders from diverse backgrounds.
• Solid understanding of accessibility principles and guidelines.
• Ability to work both independently and collaboratively as part of a team.
• Willingness to learn and demonstrated commitment to continuous improvement and professional development.

Education

Masters Degree or equivalent postgraduate qualification with research in relevant discipline