Job Description

Mission Overview:

The client is seeking a UX Researcher for a consultancy mission through Keystone Solutions. As a Keystone Solutions consultant, you will represent our values and expertise while working on-site at the client’s Brussels headquarters, with a flexible regime allowing for 50% home work. This opportunity is part of our dynamic consultancy model, offering exposure to diverse projects and environments.

Responsibilities:

• Support business initiatives in delivering intuitive, engaging digital customer experiences within the Concept & UX Chapter.
• Apply mixed research methods and demonstrate hands-on experience in user research.
• Work as a dedicated researcher for the Daily Banking design team, collaborating with Concept and UX/UI Designers, Product Owners, and Business Analysts.
• Manage stakeholders effectively and prepare, execute, and debrief user interviews and tests.
• Develop research plans and methods tailored to project goals, ensuring maximum benefit from test outputs.
• Promote and develop user research within the chapter, communicating objectives and advantages, raising competency, and involving project team members.
• Collaborate on strategic projects, shape research tracks, spot research opportunities, and define/apply new test methods.
• Organise and manage intake, define user research needs, prepare and execute user interviews/tests, manage test locations, and travel occasionally within Belgium.
• Analyse insights, make actionable recommendations, deliver test reports, and ensure usability of insights in the short and long term.

Typical Deliverables:

• Research plans
• Project plans for new test methods
• Test reports

Requirements:

• Bachelor/Master or equivalent by experience
• Studies in psychology, sociology, anthropology, Human Centred Design, or product design
• 3-5 years of relevant experience in UX (qualitative) research
• Experience with diverse user research methodologies (user testing, card sorting, diary study, etc.)
• Strong analytical skills for data analysis and reporting
• Experience in Agile contexts and familiarity with unmoderated testing techniques and AI tools is a plus
• Corporate environment experience; banking experience is advantageous
• Team player, quick self-starter, pro-active attitude
• Excellent communication, influencing, analytical, and synthesis skills
• Languages: Native Dutch or French (for interviews and client contact), Dutch/French bilingual (nice to have), Fluent English (for stakeholder and report communications)

Keystone Solutions Advantages:

• Consultancy Nature: You will work on-site as a Keystone Solutions consultant, bringing our values to every engagement.
• Dynamic Projects: Experience a variety of challenges across multiple client environments.
• Turbo-Charged Learning: Accelerate your professional development and broaden your expertise.
• Skyrocketing Ambition: Grow your career within a supportive and ambitious framework.
• Values: As a K-Stone, you embody our core values in every mission.

Call to Action:

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal