About the Role
You'll be the voice of our users inside Product and Design, running both formative research that shapes what we build and validation research that ensures we built it right. You won't be researching in a vacuum: you'll have direct access to our outbound teams to drive customer conversations, and to our AI implementation teams and Forward Deployed Engineers who live inside customer deployments every day. Few researchers get this close to real enterprise pain points.
Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater
4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
Strong command of both qualitative and quantitative methods, and good judgment about which to use when
Experience researching with enterprise users and buyers, not just consumers
Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
Strong collaboration across Product, Design, Engineering, and go-to-market teams
Unmatched access direct lines to customers, outbound teams, and FDEs embedded in Fortune 500 deployments
Real influence research here shapes the roadmap of a category-defining platform, not the margins of it
Frontier domain agentic AI is being defined right now; you'll uncover what enterprises actually need to trust and adopt it
Backed by leading AI visionaries and trusted by Fortune 50 brands, Netomi delivers the only agent-centric CX platform proven at global scale.
Deployed in weeks, our full-stack, omnichannel solution orchestrates runtime-reasoning agents that plan, act, and continuously optimize customer interactions across chat, voice, email, and messaging—in Autopilot or Co-Pilot mode.
Pre-built integrations seamlessly connect to every major desk, CRM, or home-grown system, while open MCP gateways and A2A links expand agent collaboration across enterprise domains, powering customer interactions with live data.
A sanctioned generative-AI layer ensures security, compliance, and brand consistency. Outcome-guided playbooks and a no-code studio empower business teams to build, govern, and optimize workflows without engineering support.
With Netomi, enterprises aren’t just responding to customers. They’re anticipating needs, resolving issues before they arise, and building lasting customer love. It’s the foundation for a new era of proactive, preemptive care that transforms CX from a cost center into a competitive advantage.
