Our client, a top-tier Management Consulting firm, is seeking a highly skilled UX Researcher to support a digital banking transformation. You’ll conduct bilingual qualitative research to inform and improve customer-facing mobile experiences. The ideal candidate is fluent in Spanish and English, with proven expertise leading research from planning through synthesis and storytelling.

Responsibilities and Requirements:

Ideal Profile

6+ years of UX or qualitative research experience, preferably in financial services or regulated industries Skilled at managing multiple squads and stakeholders in complex programs

Strong communicator, facilitator, and storyteller Passionate about translating insights into meaningful design outcomes

Self-sufficient, adaptable, and comfortable in agile, distributed teams Fluent in Spanish and English (spoken and written)

Key Responsibilities

Lead qualitative research from planning to insights delivery Design and analyze surveys or lightweight quantitative studies

Align research strategies to product priorities and sprint cycles Collaborate with product, design, and engineering teams to embed user insights

Facilitate workshops for ideation, prioritization, and validation

Conduct beta testing with internal users to assess release value

Advocate for research-driven design through storytelling and synthesis

Mentor peers and promote research best practices

Core Competencies

ResearchMethods:

In-depth interviews (English & Spanish), focus groups, usability testing, diary studies, concept and prototype testing, card sorting, and surveys

Familiarity with mixed-methods approaches and interpreting quantitative insights to complement qualitative findings

ResearchTypes Generative and evaluative studies, including discovery, prototype, and post-launch validation

Synthesis & Communication Affinity mapping, journey and archetype development, and insight storytelling

Tools

Utilize tools such as Qualtrics, collaborative whiteboarding platforms, and Microsoft PowerPoint
Define researchobjectives, participant criteria, and success metrics
Develop screeners, discussion guides, and test scripts
Conduct bilingual interviews with cultural sensitivity
Synthesize findings into actionable insights and recommendations
Present outcomes to leadership and product teams
Support continuous improvement of research frameworks and documentation