Job Description

We are seeking a skilled and experienced Mid-Level UX Researcher to join our dynamic and innovative team. As a UX Researcher, you will play a crucial role in enhancing the user experience of our products by conducting in-depth research and analysis. You will collaborate with cross-functional teams all around the World to develop actionable insights that drive product improvements and align with our user-centred design approach.

Responsibilities

Key Responsibilities:

• Plan, design, and conduct user research studies to understand user behaviour, preferences, pain-points, goals and needs.
• Utilise a variety of research methods, including but not limited to interviews, surveys, usability testing, competitive analysis, market research.
• Track of records and literacy in AI UX Research
• Analyse and synthesise research data to generate actionable insights and recommendations for product development.
• Create personas, journey maps, and other user-centred design artefacts to inform product design and strategy.
• Collaborate closely with business product managers, designers, and developers to integrate user research findings into the product development process.
• Advocate for a user-centred design approach within the organisation and champion the importance of user research in product decision-making.
• Working with UX/UI Designers, Product Managers, Engineers and business to prioritise research opportunities in an outcome-focused environment.
• Schedule flexibility and ability to travel to accommodate global team needs.

Qualifications

Qualifications:

• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, or related field.
• 5+ years of experience in UX research, preferably in a product-focused or technology-driven environment.
• Experience with a finance industry/products will be a big advantage.
• Ability to work lean research into agile product deadlines and roadmaps.
• Proficiency in all aspects of research methodologies and tools, with a strong understanding of both qualitative and quantitative research methods.
• Demonstrated ability to effectively communicate research findings and insights to diverse stakeholders.
• Demonstrated knowledge in applying AI in UX Research.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations.
• Familiarity with various UX design and prototyping tools (e.g., Figma, Axure, Dovetail, user research platforms)
• Deep understanding of UX and Design best practises and ability to translate research results into the Product, UX and Design recommendations.

Attributes:

• Strong passion for user-centred design and improving the overall user experience.
• Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams.
• Understanding of global company operating context would be a benefit
• Ability to work independently and manage multiple projects simultaneously.
• Detail-oriented and highly organised, with strong time management skills.