Job Description

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

Within Digital Customer Workflows, the UX Research & Usability team enables data-informed product and experience decisions by combining strong research methodology, robust research practices, and clear storytelling. We work across customer segments, including business-to-business experiences for hearing care professionals and business-to-consumer journeys for hearing aid wearers.

What you will do

Your primary responsibilities will include:

• Supporting the planning and execution of qualitative, quantitative, and mixed-methods research activities
• Assisting with interviews, usability tests, concept evaluations, surveys, diary studies, and field research
• Supporting co-creation workshops with hearing care professionals, hearing aid wearers, and internal stakeholders
• Helping prepare research materials, discussion guides, surveys, prototypes, and workshop activities
• Recruiting research participants and supporting the maintenance of participant panels and research databases
• Organizing, cleaning, and analyzing qualitative and quantitative research data
• Supporting the synthesis of findings into clear themes, insights, and recommendations
• Conducting desk research and reviewing existing research, customer feedback, survey results, and other available data
• Contributing to research outputs such as presentations, research reports, user journeys, and service blueprints
• Helping maintain clear research documentation and repositories so that knowledge can be reused across teams
• Supporting communication of research findings through clear storytelling and engaging research materials
• Contributing to ad hoc research and team activities as needed

What you bring

We imagine that you:

• Are currently studying anthropology, psychology, sociology, cognitive science, human-computer interaction, interaction design, service design, data science, digital design, or a related field at AAU, DTU, ITU, KU, or a similar institution
• Are on the fourth or fifth semester of your bachelor’s degree
• Have a strong interest in UX research, user behavior and digital products
• AI literacy and a strong interest in emerging technologies
• Are curious about both qualitative and quantitative research methods
• Can work systematically with data and identify meaningful patterns
• Have strong analytical and critical-thinking skills
• Communicate clearly and can present information in a structured and understandable way

Personal competencies

• Are comfortable asking questions, learning new methods, and working with topics that are not fully defined
• Are collaborative, dependable, and comfortable working with colleagues from different professional backgrounds
• Pay attention to research quality, documentation, confidentiality, and ethical handling of participant data
• Are structured, organized, and proactive.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.