Job Description

TOPdesk is an international software company specializing in service management with 900 employees in 8 countries and 5,000 customers worldwide. For our Kaiserslautern office, founded in 2004, we are looking for a UX Designer (m/f/d)*.

Your environment

At TOPdesk’s headquarters in Kaiserslautern! As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders.

Your Job

• Responsibility for the entire design process from initial discovery to final delivery
• Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
• Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
• Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
• Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
• Validation and refinement of designs through feedback gathering, usability testing, and data analysis
• Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
• Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
• Contribution to raising UX maturity and improving design processes across the organization
• Continuous monitoring of emerging trends, tools, and best practices within the UX field

Qualifications

Your profile

• You have 5+ years of professional experience in UX design (medior/senior capacity).
• You have a bachelor’s degree or vocational qualification in design, HCI, or a related field.
• You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma.
• You have experience working with or contributing to design systems.
• You can validate designs through research, usability testing, and feedback.
• You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers.
• You are proficient in English, ensuring clear communication across teams.
• You are passionate about accessibility, inclusivity, and solving complex design challenges.
• You have a proactive mindset and a drive for continuous improvement.

Additional Information

What we offer

• Permanent employment contract and 30 days of annual vacation
• Pleasant working atmosphere with flat hierarchies
• Open working atmosphere in an international environment
• Flexible working hours within a modern working environment
• Possibility to work remotely
• Well-founded onboarding by a buddy
• Time for individual training opportunities to further develop your personal strengths
• Joint employee events and team building measures
• Employee subsidy for gym membership
• Company health measures such as health days or fresh fruit
• Free drinks (coffee, tea, water)
• Gifts on special occasions, e.g. anniversary
• Monthly tax-free payment in the form of a Mastercard
• Possibility of time off (sabbatical)
• Quality time together (table football, table tennis table, massage chair)
• Corporate benefits
• Vacation bonus

Got excited?

If so, send us your CV and a cover letter using the job application form.

In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.

If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at jobs@topdesk.de or by phone at +49 (0) 63162400-444

* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.

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