Job Description

Job Purpose

We’re reimagining content transformation technology by moving from traditional workflow tools to an AI-native, human-centred ecosystem for multilingual content creation. 

You’ll be our founding UX Designer, shaping the experience of this new product; imagining a new, next-generation content transformation platform that blends automation, agency, and trust at the core.

This is not a design-as-service role. You’ll be embedded in a small innovation team, working directly with product, data, and R&D to prototype, test, and iterate ideas at speed with customers to shape our solution. 

Your mission will be to bring new design thinking and UX best practices to ensure our experience is customer-centric and deploying AI/agentic flows carefully to build trust and confidence for our users.

This role is ideal for someone who thrives in evolving environments and is able to design innovative experiences and solve new problems in disruptive ways. 

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Job Overview

Key Responsibilities

• Work with the product development squad (c.6) to direct discovery and UX design along best practices and inject the process with new thinking. 
• Define and prototype user experiences for the new product: from early concept sketches to detailed UX flows and clickable prototypes. 
• Translate complex AI and content transformation workflows into elegant, intuitive interactions for enterprise users (i.e. marketing and brand managers / website managers / compliance officers / etc)
• Partner with Product and Data leads to validate hypotheses, run rapid user tests, and derive insights from real usage.
• Create and maintain a lightweight design system that supports fast iteration and consistent UI language.
• Champion simplicity and usability within a technically sophisticated environment which must deal with huge volumes of work while signposting users to where they can add value. 
• Collaborate with engineering and R&D to ensure prototypes are buildable and scalable. 
• Quickly understand our users and the problems they will meet as our industry evolves, and devise new ways to engage 

Skills & Experience

• 5+ years in UX/UI design for SaaS, productivity tools, or data-heavy products with humans in the loop. 
• Proven strength in designing for complex systems, not just surfaces, and designing from ‘zero to one’ in a start-up or for a new product. 
• Figma, FigJam, Miro, or similar tools fluency. Experience building design systems from scratch. 
• Comfort working with ambiguity, iterating fast, and testing hypotheses in a lean cycle. 
• Comfortable discussing with customers, internal SME, product managers, and engineering teams 
• (Bonus) Experience with language technology, AI tools, or enterprise workflow systems. 

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.