Job Description

Essential Duties and Responsibilities

• Act as a core owner of UX across ETB’s full product suite, partnering closely with Product and Engineering to deliver cohesive, scalable design solutions aligned with business goals and technical constraints
• Collaborate day‑to‑day with Product Managers and Engineering leads to translate complex requirements into intuitive, user‑centered experiences across multiple tools and platforms
• Plan and conduct end‑to‑end user research—including interviews, discovery sessions, and workflow analysis—to deeply understand customer needs, behaviors, goals, and pain points
• Create and maintain user journeys, task flows, interaction models, and information architecture that support consistency across ETB’s integrated product ecosystem
• Design clear, usable, and accessible interfaces across all ETB products, balancing usability, efficiency, and visual clarity for technical and non‑technical users
• Plan, run, and synthesize usability tests and validation activities, iterating on designs based on qualitative and quantitative feedback
• Own UX outcomes by supporting the evaluation of design improvements using metrics such as product adoption, activation, usability, and customer satisfaction
• Contribute to and help evolve ETB’s UX standards, patterns, and best practices as part of a lean, high‑impact small and mighty UX team of two.

Knowledge, Skills, and Abilities

• Seasoned UX practitioner with strong end‑to‑end experience owning UX across complex, multi‑product SaaS platforms, from discovery and research through design, validation, and iteration
• Demonstrated self‑starter mentality with the ability to work independently, take control of UX initiatives, and drive work forward in a lean environment with minimal oversight
• Strong sense of ownership and accountability, with comfort making decisions, prioritizing work, and advocating for users while balancing product, technical, and business needs
• Deep understanding of user‑centered and human‑centered design principles, with the ability to apply them pragmatically in real‑world, production environments
• Strong knowledge of core SaaS UX patterns, including onboarding, dashboards, workflows, feature discovery, permissions and multi‑role user experiences
• Proficiency with UX design and prototyping tools, including Figma (primary), and familiarity with tools such as Jira, Scribe, Loop and Notion.
• Ability to collaborate effectively with engineering teams, with working familiarity across ETB’s technology stack, including:

• • TypeScript
  • C# and object‑oriented programming concepts
  • MS SQL
  • REST APIs
  • Microsoft Azure–based applications and services

• Comfortable designing within and contributing to design systems, accessibility standards, and reusable interaction patterns across multiple products
• Strong communication and collaboration skills, with the ability to clearly articulate design rationale to Product, Engineering, and business stakeholders

Qualifications

Education

• Bachelor’s degree in Computer Science, UX Design, Design Strategy, or a related field

Experience

• Minimum of 5+ years of UX or product design experience, ideally within SaaS or complex software products.