Job Description

What You Will Do:


• Transform Complexity into Clarity: Take complex, technical government workflows and distill them into accessible, intuitive, and user-friendly solutions.

• Champion User-Centric Design: Consult with stakeholders and end-users to deeply understand their needs. Advocate for the user perspective throughout the product development lifecycle.

• End-to-End Design Execution: Drive the design process from conceptualization to delivery. Create wireframes, interactive prototypes, and high-fidelity mockups that balance user needs with business goals.

• Lead Research Initiatives: Plan and conduct user research activities—including usability testing, contextual inquiries, interviews, and surveys—to uncover pain points and validate design decisions.

• Data-Driven Iteration: Analyze research findings and user feedback to propose technically feasible solutions and continuous improvements to our products.

• Collaborate & Influence: Work closely with product managers and engineers to ensure design feasibility and fidelity. Present design rationale clearly to stakeholders, fostering a shared understanding of user value.

• Experience: Minimum 3+ years of professional experience in User Experience (UX) or Product Design.
• Portfolio: A strong portfolio demonstrating a solid understanding of the User-Centered Design (UCD) process, including research, prototyping, and visual design skills.
• Tool Proficiency: Proficiency in industry-standard design tools (e.g., Figma, illustrator) and prototyping tools.
• Technical Understanding: Familiarity with web technologies (HTML/CSS) and use of AI to communicate effectively with developers (coding skills are a plus, but not required).

Key Traits We Look For

• User Empathy: You have a genuine ability to step into the shoes of the user and understand their frustrations and motivations.
• Communication: You are an articulate presenter and an active listener, capable of explaining complex design decisions to non-designers.
• Organizational Skills: You can manage multiple work-streams effectively and priorities tasks in a fast-paced agile environment.
• Team Spirit: You are a collaborative team player who thrives on feedback and loves solving problems with others.