Job Description

TOPdesk is an international software company in the field of service management with 900 employees in 11 countries and 5,000 customers worldwide. For our location in Kaiserslautern, founded in 2004, we are looking for a UX Designer (m/f/d)* to support our development team.

Your environment

Our 16 developer teams are spread across four locations in three countries: Kaiserslautern (DE), Budapest (HU), Delft (NL) and Tilburg (NL). You will work with about 15 designers from our offices and cover the entire UX process together with them, from user research to supporting the implementation within agile development teams.

We attach great importance to the continuous training of our employees. All TOPdesk developers (m/f/d) can use 10% of their working time for any project to develop innovations and further their education.

• Responsibility for the entire design process from initial discovery to final delivery
• Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
• Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
• Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
• Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
• Validation and refinement of designs through feedback gathering, usability testing, and data analysis
• Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
• Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
• Contribution to raising UX maturity and improving design processes across the organization
• Continuous monitoring of emerging trends, tools, and best practices within the UX field

Qualifications

• You have 5+ years of professional experience in UX design (medior/senior capacity).
• You have a bachelor’s degree or vocational qualification in design, HCI, or a related field.
• You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma.
• You have experience working with or contributing to design systems.
• You can validate designs through research, usability testing, and feedback.
• You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers.
• You are proficient in English, ensuring clear communication across teams.
• You are passionate about accessibility, inclusivity, and solving complex design challenges.
• You have a proactive mindset and a drive for continuous improvement.

Additional Information

Are you interested?

Then we look forward to receiving your meaningful application, stating your salary expectations, using the following application form.