Job Description

We are seeking an experienced UX Community and Enablement Manager to build and scale a company-wide UX and Digital Employee Experience (DEX) ecosystem.

This role combines community-driven knowledge sharing with structured capability development to embed user-centered design across Product, Engineering and Business teams. Acting as a key driver of UX maturity and organizational change, the role ensures that user-centered design becomes a standard way of working across the organization.

The goal is to ensure UX is not just about delivering designs, but about helping teams build the right products in the right way.

Why This Role Matters?
This role is a key enabler of Hapag-Lloyd’s Digital Employee Experience strategy. By combining community, capability building and cultural transformation, it ensures that user-centered design becomes an integral part of how products are built – driving better outcomes for both employees and the business.

• UX Community Development: Build and scale a global UX community, including governance, formats, platforms and shared assets (e.g., playbooks, templates, standards).

• UX Awareness & Advocacy: Drive UX adoption across the organization through storytelling, leadership engagement, and internal communication.

• Community Engagement: Design and facilitate events (e.g., guilds, chapters, meetups, demos) to foster knowledge sharing and collaboration.

• Training & Capability Building: Own and scale a structured UX learning framework (e.g., multi-level learning paths, role-based training and expert development)

• Cross-Functional Collaboration: Embed UX practices into Product and Engineering workflows, strengthening collaboration and ways of working.

• Measurement & Impact: Define and track UX maturity and community success metrics (e.g., adoption, engagement, capability growth).

• Bachelor’s or Master’s degree in UX, Human-Computer Interaction, Psychology or a related field

• Several years of experience in UX, Product Design or User Research in cross-functional environments

• Proven experience in community building, enablement or organizational development

• Experience designing and delivering training or coaching

• Strong facilitation, storytelling and communication skills

• Ability to influence stakeholders across all levels without direct authority

• Strong organizational and stakeholder management skills

• Experience working in large, distributed organizations is a plus

• Fluent in English

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.