Job Description
Job Summary
We are looking for an experienced UX Architect to lead the definition and execution of user experience strategies for enterprise and customer-facing digital products. The ideal candidate will drive information architecture, interaction design, design systems, and user-centered design practices to create seamless, intuitive, and scalable experiences across web, mobile, and omnichannel platforms.
Key Responsibilities
UX Strategy & Architecture
- Define and drive the UX vision, strategy, and experience roadmap.
- Establish UX principles, frameworks, and design standards across products.
- Translate business goals and customer needs into scalable experience architectures.
- Ensure consistency and usability across multiple digital touchpoints.
Information Architecture
- Design information architecture, navigation structures, taxonomy, and content hierarchies.
- Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
- Simplify complex workflows into intuitive user experiences.
User Research & Validation
- Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
- Develop personas, empathy maps, and customer journey frameworks.
- Analyze quantitative and qualitative user data to guide design decisions.
- Validate concepts through usability studies and iterative design improvements.
Interaction Design
- Define user interactions, workflows, and experience patterns.
- Develop low-fidelity and high-fidelity prototypes.
- Create design specifications and interaction guidelines for development teams.
- Ensure accessibility and usability best practices are embedded in solutions.
Design Systems & Governance
- Establish and maintain enterprise-wide design systems.
- Promote reusable design components and UX standards.
- Drive UX governance, design reviews, and quality audits.
- Ensure compliance with accessibility standards (WCAG).
Collaboration & Leadership
- Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
- Mentor UX/UI Designers and provide architectural guidance.
- Facilitate workshops, design thinking sessions, and stakeholder reviews.
- Advocate for user-centric design across the organization.
Required Skills
UX & Design
- User Experience (UX) Design
- Information Architecture (IA)
- Interaction Design (IxD)
- Human-Centered Design (HCD)
- Design Thinking
- User Journey Mapping
- Service Design
- Customer Experience Strategy
Research & Testing
- User Research
- Usability Testing
- Heuristic Evaluation
- A/B Testing
- Accessibility Audits
- Analytics-Driven Design
Design Tools
- Figma
- Adobe XD
- Sketch
- Axure RP
- Miro
- InVision
- FigJam
Design Systems
- Design Systems Development
- Component Libraries
- Responsive Design
- Design Governance
Technical Knowledge
- HTML5
- CSS3
- JavaScript Fundamentals
- Responsive and Mobile-First Design
- Understanding of React, Angular, or modern front-end frameworks
Preferred Skills
- Experience architecting large-scale enterprise applications.
- Strong understanding of omnichannel and customer experience design.
- Knowledge of accessibility standards (WCAG 2.1/2.2).
- Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
- Familiarity with Agile, Scrum, and SAFe frameworks.
- Experience designing AI-powered, conversational, or personalized user experiences.
Qualifications
- Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
- 10+ years of experience in UX Design, Product Design, or Experience Architecture.
- Proven experience leading UX architecture initiatives for enterprise-scale platforms.
- Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.
Key Competencies
- Strategic Thinking
- Design Leadership
- Customer-Centric Mindset
- Problem Solving & Critical Thinking
- Innovation & Creativity
- Stakeholder Management
- Communication and Presentation Skills
- Team Coaching & Mentoring
- Cross-Functional Collaboration
Nice to Have
- UX Certifications (NN/g, HFI, UXQB, etc.)
- Experience with DesignOps frameworks.
- Exposure to AI/GenAI-powered digital experiences.
- Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
- Experience leading global UX teams and digital transformation programs.
Certifications (Preferred)
- Nielsen Norman Group (NN/g) UX Certification
- Human Factors International (HFI) Certification
- Certified Usability Analyst (CUA)
- UXQB Certified Professional for Usability and User Experience (CPUX)
Key Responsibilities
UX Strategy & Architecture
- Define and drive the UX vision, strategy, and experience roadmap.
- Establish UX principles, frameworks, and design standards across products.
- Translate business goals and customer needs into scalable experience architectures.
- Ensure consistency and usability across multiple digital touchpoints.
Information Architecture
- Design information architecture, navigation structures, taxonomy, and content hierarchies.
- Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
- Simplify complex workflows into intuitive user experiences.
User Research & Validation
- Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
- Develop personas, empathy maps, and customer journey frameworks.
- Analyze quantitative and qualitative user data to guide design decisions.
- Validate concepts through usability studies and iterative design improvements.
Interaction Design
- Define user interactions, workflows, and experience patterns.
- Develop low-fidelity and high-fidelity prototypes.
- Create design specifications and interaction guidelines for development teams.
- Ensure accessibility and usability best practices are embedded in solutions.
Design Systems & Governance
- Establish and maintain enterprise-wide design systems.
- Promote reusable design components and UX standards.
- Drive UX governance, design reviews, and quality audits.
- Ensure compliance with accessibility standards (WCAG).
Collaboration & Leadership
- Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
- Mentor UX/UI Designers and provide architectural guidance.
- Facilitate workshops, design thinking sessions, and stakeholder reviews.
- Advocate for user-centric design across the organization.
Required Skills
UX & Design
- User Experience (UX) Design
- Information Architecture (IA)
- Interaction Design (IxD)
- Human-Centered Design (HCD)
- Design Thinking
- User Journey Mapping
- Service Design
- Customer Experience Strategy
Research & Testing
- User Research
- Usability Testing
- Heuristic Evaluation
- A/B Testing
- Accessibility Audits
- Analytics-Driven Design
Design Tools
- Figma
- Adobe XD
- Sketch
- Axure RP
- Miro
- InVision
- FigJam
Design Systems
- Design Systems Development
- Component Libraries
- Responsive Design
- Design Governance
Technical Knowledge
- HTML5
- CSS3
- JavaScript Fundamentals
- Responsive and Mobile-First Design
- Understanding of React, Angular, or modern front-end frameworks
Preferred Skills
- Experience architecting large-scale enterprise applications.
- Strong understanding of omnichannel and customer experience design.
- Knowledge of accessibility standards (WCAG 2.1/2.2).
- Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
- Familiarity with Agile, Scrum, and SAFe frameworks.
- Experience designing AI-powered, conversational, or personalized user experiences.
Qualifications
- Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
- 10+ years of experience in UX Design, Product Design, or Experience Architecture.
- Proven experience leading UX architecture initiatives for enterprise-scale platforms.
- Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.
Key Competencies
- Strategic Thinking
- Design Leadership
- Customer-Centric Mindset
- Problem Solving & Critical Thinking
- Innovation & Creativity
- Stakeholder Management
- Communication and Presentation Skills
- Team Coaching & Mentoring
- Cross-Functional Collaboration
Nice to Have
- UX Certifications (NN/g, HFI, UXQB, etc.)
- Experience with DesignOps frameworks.
- Exposure to AI/GenAI-powered digital experiences.
- Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
- Experience leading global UX teams and digital transformation programs.
Certifications (Preferred)
- Nielsen Norman Group (NN/g) UX Certification
- Human Factors International (HFI) Certification
- Certified Usability Analyst (CUA)
- UXQB Certified Professional for Usability and User Experience (CPUX)
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
