Details

M-Sa, 19-20 hours a week, some weekends and holidays.

The University Campus Store is seeking a reliable and detail-oriented individual to join our team as a Utech Service Specialist. In this role, the Utech Service Specialist efficiently handles computer service-related paperwork and provides technical assistance with repairs, upgrades, and troubleshooting. They offer customer support, manage vendor communications for product issues, and perform routine upgrades and board-level repairs. Additionally, they assist the Computer Solutions Department staff and the university community, troubleshoot defective products, and determine appropriate actions to ensure smooth operations.

Why Work at the University Campus Store?
Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include:
Employee discounts on Campus Store merchandise
Opportunities for career growth and advancement within the store
Flexible scheduling opportunities.

The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu

- Administrative Support: Efficiently complete and process computer service-related paperwork.
- Technical Assistance: Assist with computer repairs, upgrades, and troubleshooting hardware/software issues.
- Customer Service: Provide exceptional support to customers, addressing their technical concerns and inquiries.
- Vendor Coordination: Manage communication with vendors for product repairs, replacements, refunds, or credits.
- Routine Maintenance: Perform routine upgrades and board-level repairs on computer products supported by the University Campus Store.
- Community Support: Offer technical assistance to the Computer Solutions Department staff and the general university community as needed.
- Product Management: Troubleshoot defective products and determine appropriate actions.

Must be a current University of Utah student.

This is an entry-level position. Training will be provided. Demonstrated human relation and effective communication skills and the ability to pass a security clearance is required. Some positions require a minimum of six months cashiering experience.

- Previous experience in computer hardware/software troubleshooting is preferred.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page

Online reports may be submitted at https://oeo.utah.edu


https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.