Joining an upper-tier IT team, this role involves assisting in the administration of Apple and Microsoft systems and their supporting infrastructure to meet the needs of students, staff, and teaching requirements at a central campus hub. While experience and knowledge in specific Apple, Microsoft, and Information Technology areas are advantageous, training and mentorship will be provided to help applicants develop advanced skills and knowledge.
Responsibilities include assisting students, faculty, and staff with Apple and Microsoft-related issues, such as software and hardware troubleshooting, system repairs, and replacements. Responding to software or hardware issues through problem ticket systems, meetings, messaging, and email. Managing software installations on systems using various methods, including manual installation, AppsAnywhere, Microsoft System Center Configuration Manager ( SCCM), and Jamf Pro. Additional tasks include erasing, testing, imaging, and deploying systems across campus labs and locations managed by the team, as well as various projects and tasks assigned by the supervisor based on expertise and demand.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior
URS service, may elect to enroll in
URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from
URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34
CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (
OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:
University of Utah Non‑Discrimination pageOnline reports may be submitted at
https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
