Pay: $15.30/hour + Performance-based tiers
Location: Hybrid (In office Tuesday, Wednesday and Thursday)
Schedule: Monday - Friday 8 am - 5 pm Mountain Tim
Are you looking for a career with a company that puts YOUR growth and development first? At Conservice, we invest in our team members and create paths for long-term success. If you are a proactive problem solver who thrives in a dynamic environment, we’d love to have you join our Single Family team!
As a Utility Setup Coordinator, you will play a crucial role in ensuring seamless transitions for our clients' residential properties. You will act as the primary liaison with utility providers—coordinating account start and stop dates, resolving property issues, and ensuring services are fully activated so homes are ready for repairs or new tenants.
Drive Utility Activations: Manage utility requests end-to-end via phone, email, web portals, and fax to schedule start/stop dates and confirm account details.
High-Volume Communication: Place outbound calls to utility providers (spending ~90% of your day engaging with providers) to research and resolve incomplete requests, property liens, balance inquiries, and inspection needs.
Problem Resolution & Payment Management: Swiftly navigate obstacles, resolve urgent account issues, and utilize authorization to issue payments and settle account balances.
Multi-Tasking Excellence: Efficiently manage high workflows and handle multiple utility requests across complex software systems—even while on hold.
Client & Partner Engagement: Maintain direct, professional correspondence with brokers and provide clear, accurate updates to clients via Conservice software notes and messaging.
Master Complex Workflows: Quickly adapt to unique client methodologies by navigating multiple databases, programs, and client documents simultaneously.
Qualifications
Communication Skills: Exceptional verbal and written communication skills with a comfortable, confident phone presence.
Tech-Savvy & Computer Navigation: Strong ability to navigate multiple systems, web portals, and software programs quickly and accurately.
Adaptability & Resilience: Ability to maintain composure, high accuracy, and strong workflow under shifting priorities and tight deadlines.
Problem-Solving Mindset: Great attention to detail with an eager, solution-oriented approach to resolving complex property issues.
Team Player: Self-motivated to work independently while remaining a collaborative team member.
Growth-Oriented: A strong desire to learn Conservice software systems and continuously develop new skills.
Hybrid work schedule for great work-life balance
Clear opportunities for internal growth and advancement
Collaborative and supportive team environment
Conservice is an Equal Opportunity Employer.
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
